The office, which is easily accessible, guarantees that travelers receive seamless and effective travel services, demonstrating the airline’s dedication to client happiness and reasonably priced air travel.
| Item | Details |
|---|---|
| Address | Terminal B, LaGuardia Rd, Queens, NY 11371, United States. |
| Contact Number | 1-800-435-9792 |
| Email ID | Customerservice@southwest.com |
| Official Website | www.southwest.com |
| Terminal (for Southwest at LGA) | Terminal B at LaGuardia Airport. |
| Baggage allowance / policy | Carry-on + personal item: carry-on size 24” (L) + 16” (W) + 10” (H). Checked bag policy: weight limit 50 lbs (≈23 kg) & size limit 62 in (length+width+height) for each checked piece. Note: Recent policy change – flights booked/changed on or after 28 May 2025 will incur fees (e.g., US$35 for first checked bag, $45 for second) unless exempt. |
| Nearby airport(s) | The primary airport here is LaGuardia (LGA). Another major NYC airport is John F. Kennedy International Airport (JFK). |
| Check-in area | Check-in counters and self-service kiosks are available in Terminal B. |
| Medical services | The airport provides general medical/first-aid services . |
| Parking areas | The airport website lists parking options for LaGuardia (short-term, long-term, economy lots). |
| Smoking area | Smoking indoors is banned in major US airports. Designated outdoor smoking areas are typically provided by the airport. Confirm at LaGuardia. |
| Security services | The Transportation Security Administration (TSA) operates screening at LaGuardia; Southwest passengers go through security after check-in in Terminal B. |
| Airport assistance / Meet & Greet | For special assistance (wheelchair, meeting flights, etc) you can contact Southwest via their general number or the assistance desk at the airport. Southwest’s site also mentions ground services. |
| Lost & Found | For lost items with Southwest, you would contact their customer service or the Lost & Found desk at LaGuardia Airport. |
| Wheelchair services | The airport provides wheelchair/accessible services; on the airline side, contact Southwest or airport assistance desk. Use general customer service line. |
| Customer service desks | In Terminal B at LaGuardia there are airline customer service/agent desks for Southwest. Check along the check-in area. |
| Retail services | Terminal B has retail shops (as part of LaGuardia’s renovation) where passengers can shop before flights. |
| Food & beverage | Various restaurants/cafés in Terminal B at LaGuardia Airport; passengers flying Southwest can access these after check-in/security. |
| Information kiosks | The airport has info kiosks and signage; Terminal B is designed for passenger convenience. |
| Ground transportation | At LaGuardia Airport: taxi stands, ride-share, airport shuttle services, car rentals, airport buses, and limo services. Terminal B has access to these. |
the Southwest Airlines New York Office plays a vital role in assisting passengers with their travel needs. Its friendly staff, reliable customer service, and efficient operations make it a trusted destination for travelers.