Southwest Airlines Burbank Office in California
The official Southwest Airlines service location at California’s Hollywood Burbank Airport is known as the Burbank Office. It helps passengers with bookings, ticketing, flight details, luggage assistance, and customer service. Staffed to assist with bookings, flight modifications, and travel inquiries, the office provides easily accessible support for both domestic and a few foreign routes. For travelers flying from Burbank, Southwest’s welcoming service strives to make departures and arrivals quick and easy.
| Category | Information |
|---|---|
| Airline Name | Southwest Airlines |
| Address | Hollywood Burbank Airport, 2627 N Hollywood Way, Burbank, CA 91505, USA |
| Phone | +1‑800‑435‑9792 |
| southwestmediasales@wnco.com | |
| Official Website | www.southwest.com |
| Airport | Hollywood Burbank Airport Code: BUR |
| Terminal | Southwest operates through Terminal 1 / Main Terminal at BUR Airport. |
| Office Working Hours | 24/7 |
| Check‑in Area | Southwest has check‑in counters and self‑service kiosks inside the airport terminal. Usually open ~24 hrs or per flight schedule. |
| Baggage Allowance | Carry‑on + personal item allowed, size limits apply. Standard checked bag limits historically allowed 2 checked bags up to 50 lbs/62 inches, but recent policies show baggage fees for most fares (1st $35, 2nd $45) except for certain elite/Business Select/credit card holders. |
| Special Meals | onboard snacks/beverages depend on route/fare and policy changes. Check with airline when booking. |
| Medical Services | Standard airport first aid/assistance available through airport. Southwest can assist special needs/wheelchairs on request during booking or at desk. |
| Security Services | TSA checkpoints inside terminal, passengers must pass through airport security before gates. |
| Parking Areas | BUR offers short‑ and long‑term parking lots and garages, see airport signage for exact locations. |
| Smoking Areas | Smoking is prohibited inside the airport terminal and terminals, designated outside smoking areas are usually outside entrances. |
| Nearby Hotels | 1) Cambria Hotel Burbank Airport. 2) Best Western Burbank Airport Inn. 3) Los Angeles Marriott Burbank Airport. 4) Quality Inn Burbank Airport. 5) Extended Stay America – Burbank Airport. |
| Landmarks Nearby | Universal Studios Hollywood. Warner Bros. Studio. Downtown Burbank attractions. |
| Nearby Amenities | Restaurants, shops, cafes around airport and Burbank city center, rental car facilities at airport. |
| Group Reservation Info | For group travel (10+ passengers) and special fares, contact Southwest Reservations at +1‑800‑435‑9792 or use Southwest Group Travel services online. |
| Do’s | Arrive 2–3 hrs before international flights or 90–120 min before domestic flights. Use online check‑in (24 hrs prior). Confirm baggage fees and policies online beforehand. |
| Don’ts | Don’t rely solely on third‑party “office” numbers. Don’t assume free checking for all fare types. Avoid arriving too late for check‑in close time. Usually ~60 min before departure. |
At Hollywood Burbank Airport, the Southwest Airlines Burbank Office offers necessary airline services that make it easy for travelers to handle reservations, travel regulations, and flight information. Support is easily accessible due to its placement within the airport, and employees work hard to improve the journey for Southwest passengers arriving in and departing from California.