Southwest Airlines Baltimore Office in Maryland
The address of Southwest Airlines’ Baltimore office is 7050 Friendship Road, Baltimore/Washington International Thurgood Marshall Airport (BWI), Maryland. For Southwest travelers, it is a crucial hub for customer service, bookings, flight ticketing, modifications, cancellations, and general travel assistance. The office is open every day and links passengers with Southwest agents for help with reservations, luggage, inquiries about check-in, and other matters. BWI is one of the busiest hubs for Southwest, a prominent low-cost airline in the United States that offers both local and connecting flights.
Southwest Airlines — Baltimore, Maryland Office & Airport Info
| Category | Details |
|---|---|
| Office Name | Southwest Airlines Baltimore Office |
| Address | 7050 Friendship Rd, Concourse A, Baltimore, MD 21240, USA |
| Nearby Airport | Baltimore/Washington International Thurgood Marshall Airport – Main airport where the office is located (BWI) |
| Contact Phone | +1-800-435-9792 |
| customerservice@southwestvacations.com | |
| Official Website | https://www.southwest.com |
| Airport Terminal / Check-In Area | Southwest operates out of Terminal 1 at BWI. Ticket counters open several hours before departure. check-in counters typically open ~3 hours before flights and close about 1 hour before departure. |
| Working Hours | 24×7 |
| Baggage Allowance | Carry-on: 1 carry-on bag + 1 personal item free. Checked baggage: policies changed in 2025. many passengers now pay for 1st & 2nd checked bags unless exempt (via status/fare/credit card). Size: ≤ 50 lbs; ≤ 62 linear inches total. |
| Special Meals / In-Flight Meal Policy | Southwest does not offer complimentary prepared meals on most flights. special meals aren’t provided like some international carriers — passengers may buy snacks/drinks onboard. check Southwest site for current offerings. |
| Medical Services at Airport | BWI airport offers general medical and first-aid services and assistance areas. including for passengers with special needs and reduced mobility. Wheelchair services can be arranged through airline/airport assistance. |
| Parking Areas | BWI has multiple parking options: Hourly Garage, Daily Garage, Express Parking, Long-Term Lots A and B, and BWI Rail Station parking with shuttle service. |
| Smoking Areas | Smoking is not allowed inside the terminal. Designated smoking areas are outside the terminal curbside. Departures & Arrivals ground levels. No indoor smoking lounges. |
| Security Services | TSA security checkpoints operate throughout the terminal. passengers should arrive ~2hrs before domestic & ~3hrs before international departures. TSA PreCheck and standard screening available. |
Notes You Should Know
Check-in: You can check in online via the Southwest website/app 24 hours before departure. Onsite counters/kiosks open several hours ahead of flights.
Flight Status & Booking Help: Available via the Southwest official website.
Terminal Access: Southwest flights use Terminal 1 (Concourses A/B/C/E) at BWI.
Airport Services: BWI has wifi, lounges, ATMs, shops, restaurants, family restrooms, and assistance desks.
For Southwest passengers in Maryland, the Southwest Airlines Baltimore Office at BWI Airport offers crucial customer care and travel services. It improves travel convenience at one of Southwest’s major airports by assisting travelers with reservations, check-ins, modifications, and questions. The airline’s strong presence and dedication to providing effective service to the Baltimore area are reflected in the office.