For travelers using Singapore Airlines in the United States, the Los Angeles office acts as a local point of contact. This office, which is situated at Los Angeles International Airport (LAX), assists with customer service questions, flight reservations, ticket modifications, check-in assistance, and baggage information. Employees provide individualized service for both leisure and business travelers, helping with KrisFlyer and other travel-related issues. Additionally, it helps travelers before to departure and offers general travel guidance, guaranteeing a seamless travel experience.
Basic Office Info
- Office Name: Singapore Airlines – Los Angeles Office
- Address: 1 World Way, Los Angeles, CA 90045, USA
- Contact Phone: +1 (833) 727-0118
- Email Address: us_reservations@singaporeair.com.sg
- Official Website: www.singaporeair.com
- Working Hours: Generally daily, often 24 hrs or long daytime hours.
Airport Terminal & Check-in
- Airport Name: Los Angeles International Airport (LAX)
- Terminal: Tom Bradley International Terminal (International departures and arrivals)
- Check-in Area: Singapore Airlines counters are in the international terminal; check-in generally opens about 3–4 hours before departure.
- Check-in Methods: Online check-in via SingaporeAir website recommended; airport counters/kiosks available.
Baggage & Luggage
- Checked Baggage Allowance – USA Flights:
- Economy / Premium Economy: Typically 2 pieces of up to 23 kg (50 lb) each.
- Business / First / Suites: Typically 2 pieces up to 32 kg (70 lb) each.
- Cabin bags: usually 1–2 pieces up to 7 kg each (depending on class).
- Luggage Inquiry / Lost Baggage (Singapore Airlines):
- LAX Airport Lost & Found: Managed by LAX Airport Police (public areas only; not airline baggage)
Airport & Airline Services
- Medical Services: LAX has first aid and medical support services; details are available at information counters inside terminals (contact via LAX info line (855) 463-5252).
- Security Services: TSA security checkpoints operate at all departure areas; arrive early (2–3 hrs before flight).
- Wheelchair / Special Assistance: Available via airline request at least 48 hrs before travel; airport ADA services assist passengers with disabilities.
- Meet & Greet / Airport Assistance:
- Singapore Airlines offers special assistance via reservations or request at time of booking.
- Third-party Meet & Greet (VIP/assisted services) available at LAX for extra support.
Parking & Transportation
- Airport Parking: LAX has multiple parking facilities including economy lots and West Intermodal Transportation Facility.
- Ground Transportation:
- FlyAway Bus: Shuttle to Union Station and Van Nuys.
- Taxi, rideshare (Uber/Lyft), shuttles, private cars available.
- Automated People Mover (APM) connects terminals with parking and transport hubs.
Food, Beverage & Retail
- Restaurants & Shops: LAX Tom Bradley International Terminal has many dining and retail shops (cafes, duty-free, lounges).
- Information Kiosks & Customer Service Desks: Available throughout LAX terminals for flight help and directions.
For passengers flying on Singapore Airlines via LAX, the Singapore Airlines Los Angeles Office is a crucial resource. It facilitates easier and more effective foreign travel with a wide range of services, including reservations and travel support. The office offers crucial assistance for a successful trip, whether you require assistance with reservations, flight details, or frequent flyer inquiries.