Singapore Airlines Austin Office : Flight Bookings & Travel Services
Travelers looking for airline reservations, ticket revisions, and travel help can receive outstanding customer care at Singapore Airlines’ Austin office in the United States. Inquiries about flight schedules, pricing information, baggage restrictions, and special requests like wheelchair assistance, meal preferences, and seat selection can be handled by the well-trained office staff.
| Item | Information |
|---|---|
| Airline official website / US contact | www.singaporeair.com |
| Address (airport) | Austin-Bergstrom International Airport (AUS) — 3600 Presidential Blvd, Austin, TX 78719 |
| Contact number (airline / US) | +1-800-742-3333 |
| Email / Online support | singaporeair.com Contact / Help centre / Manage Booking (online form, chat bot “Kris”, and email/contact forms). |
| Terminal (at AUS) | Austin-Bergstrom’s main passenger facility is the Barbara Jordan Terminal. AUS also has a separate South Terminal used by some low-cost carriers. |
| Baggage allowance (Singapore Airlines policy) | see Singapore Airlines Baggage allowance page for exact piece/weight limits. Non-standard baggage rules (checked baggage weight limit per piece typically 23kg economy / up to 32kg for higher classes. Size and piece rules depend on ticket. Always check your booking / itinerary. |
| Luggage inquiry / lost & found | For lost/left luggage at AUS contact Austin-Bergstrom Lost & Found / Airport customer service. For baggage mishandling on an SQ flight contact Singapore Airlines immediately. |
| Nearby airport | Austin-Bergstrom (AUS) is the primary local airport. Nearest major alternatives: San Antonio (SAT). |
| Check-in area | Ticketing / check-in counters on the upper level of Barbara Jordan Terminal. Online check-in & mobile boarding passes available via SingaporeAir website / app. |
| Medical services / Emergency services | AUS provides on-site medical/emergency response and first-aid services. Emergency responders and airport fire/rescue cover aircraft incidents — contact airport operations for details during an incident. For in-flight medical matters, crew follow airline/medical protocols. |
| Parking areas | Several on-site parking garages and surface lots at AUS (short-term, long-term, economy/remote and valet options). |
| Smoking areas | Smoking is not permitted inside terminals. check AUS policies—designated exterior areas only if any (airport rules vary). |
| Special meals | Singapore Airlines offers Special Meals (religious, vegetarian, baby/child, allergy, etc.) — request via Manage Booking or at least 24–56 hours before departure, depending on meal type. |
| Security services | TSA security checkpoints operate at AUS (multiple checkpoints). Airline gate/airline-specific procedures follow TSA and airline rules. Allow recommended time for international check-in and security. |
| Wi-Fi services | Austin airport provides Wi-Fi for passengers. Singapore Airlines also provides inflight Wi-Fi on routes. |
| Pet services (onboard / checked) | Singapore Airlines allows pets as checked baggage on certain routes (dogs/cats only, age & breed restrictions, container rules, weight limits). Cargo may be required for heavier/larger animals — book in advance and check country rules. |
| Travel documents (passport / visa) | Passengers must hold valid passports and any required visas/entry documents for all destinations on the itinerary. See Singapore Airlines’ visas & immigration guidance and relevant government sites for visa requirements. |
| Fuel supply (airport ops) | Fueling for commercial aircraft is handled by airport ground-fuel suppliers / fixed-base operators under airport oversight. |
| Emergency / fire services | AUS has airport rescue & firefighting services (ARFF) and coordinates with city emergency services for incidents at the airport. |
| Weather observation / ATC | Austin airport operations and FAA / ATC provide weather observation (METAR/TAF) and air traffic control services for flights. Check official aviation weather/FAA sources for current conditions. |
| Shops & restaurants | AUS has a wide range of shops and restaurants in the Barbara Jordan Terminal departure areas. |
| Ground handling / gate management | Ground handling, gate allocation and ramp services are managed by airport + contracted ground handlers. Gate assignments published before departure on flight status screens. |
| Catering | Airline catering (inflight meals) is arranged by Singapore Airlines’ caterers for the origin airport; for AUS-origin SQ flights airline coordinates with local caterers |
| Sanitation & cleaning | Airport cleaning, terminal sanitation and aircraft cleaning follow airport & airline procedures. AUS and airlines maintain standards for passenger areas and aircraft. |
| Information & communication (kiosks, desks) | AUS has information kiosks, customer service desks and signage. Singapore Airlines customer counters appear at ticketing/boarding when SQ operates the flight. |
| Flight status | Use Singapore Airlines Flight Status page or the AUS arrivals/departures pages for real-time status (delays, gate, terminal). Singapore Airlines flight status page: www.singaporeair.com/flight-status |
For travelers in Texas, the Singapore Airlines Austin Office is a dependable and practical point of contact.