Royal Jordanian Chicago Office in United States
Located at 155 N Wacker Dr., Chicago, IL 60606 (or occasionally stated with airport-based/agent support through O’Hare, Chicago, IL), Royal Jordanian’s Chicago office in the United States provides a round-the-clock contact center for travelers based in the United States. Booking new flights, modifying or canceling bookings, processing refunds, addressing baggage difficulties (such as misplaced or delayed luggage), upgrading seats, and providing traveler support (such as visa information, transit aid, special assistance, or pet and special baggage handling) are all handled by this office.
Royal Jordanian — Chicago Office (USA)
| Item | Details / Notes |
|---|---|
| Address | 10000 W O’Hare Ave, Chicago, IL 60666, United States |
| Phone number (US / Toll‑free) | +1 800‑832‑6352 |
| Email id | customer.services@rj.com |
| Official website | www.rj.com |
| Office working hours | 24 hours / 7 days |
| Online check‑in | www.rj.com/en/info-and-tips/check-in-options/online-check-in |
| Flight status | www.rj.com/en/plan-and-book/track-flights |
Baggage Allowance & Luggage Policy for RJ to/from USA
- For Economy Class (on many fare types):
- Typically 1 piece free — up to 23 kg; dimensions limit: 158 cm (sum of 3 dims).
- For Value Plus / Flex / similar fare classes: may allow 2 pieces free (each up to 23 kg).
- For Business / Crown Class:
- Up to 2 pieces, each up to 32 kg and dimensions limit 158 cm.
- Infants: 1 piece checked luggage (max 23 kg), plus collapsible stroller / car‑seat may go as cabin baggage (if space permits) and does not count toward baggage allowance.
- Excess / Overweight / Extra Bags: fees apply. Example: for USA/Canada, heavy piece (23–32 kg) — extra fee; additional bags extra fee.
- RJ’s official “Checked Luggage” page is the authoritative reference.
Chicago O’Hare Airport — Services & Facilities
- Nearby airport: Chicago O’Hare International Airport (ORD), code “ORD”.
- Wheelchair / Special Assistance / Meet & Greet / Accessibility: ORD offers wheelchair assistance and support for passengers with reduced mobility — though travelers recommend booking assistance in advance.
- Lost & Found (for items lost at airport): ORD has a Lost and Found system — process depends on where item lost (gate, security, parking, shops, etc.).
- Medical Services / First Aid: There is a first‑aid / urgent‑care clinic at Terminal 2 (ticketing level) at ORD.
- Customer Service & Information Desks: ORD has information / traveler‑aid desks and volunteers (Travelers Aid) in all terminals — helpful for general queries, help through security, guidance, etc.
- Retail, Shops, Food & Beverage: ORD offers many retail shops (duty‑free in T5, other shops in terminals/concourse), restaurants, grab‑and‑go, cafés, etc.
- Lounges & VIP / Meet‑and‑Assist / Premium Services: There are airline and independent lounges, pay‑per‑use lounges, and VIP/meet‑and‑assist/escort services (pre‑booked) at ORD.
- Parking & Transportation: ORD has parking facilities, and airport parking lost‑and‑found contact details are listed in case of lost items.
Travel Tips
- Check your flight ticket / boarding pass — terminal/gate info is assigned per flight.
- Contact RJ Chicago office directly at +1 800‑832‑6352 or +1 (833) 605‑6004 (or email to ask for terminal and special‑services.
- For airport‑level info (lost & found, smoking zones, lounges, meet‑and‑assist), check ORD’s official site or contact ORD customer‑service number +1 800‑832‑6352.
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From new reservations to lost luggage claims and questions about visas or travel documents, the Chicago office guarantees dependable, 24-hour assistance for American travelers. Traveling with Royal Jordanian is made easier and less stressful by their entire range of services and round-the-clock availability.