Qatar Airways Melbourne Office in Australia

Bookings, ticket modifications, luggage regulations, and travel advice are all handled by the Qatar Airways Melbourne Office in Australia. For special service requests, seat upgrades, and travel schedules, the crew offers helpful assistance. Additionally, it provides consumers with guidance on Qatar Airways policies, travel paperwork, and check-in procedures. The Melbourne Office provides practical solutions for seamless and pleasurable travel with Qatar Airways, whether you need assistance planning your trip or learning about additional services.

Qatar Airways — Melbourne Office / Contact Info

Office address (city / ticket-office): Ground Floor, 350 Collins Street, Melbourne VIC 3000, Australia
Airport office / location: Melbourne International Airport (MEL), VIC 3045, Australia
Contact / Reservation Phone: 1300 340 600
Email ID: dqinfo@qatarairways.com.qa
Official website: www.qatarairways.com
Working hours (office): 24 hours, 7 days a week

Terminal & Check-in / Flight Info at Melbourne Airport

Terminal used by Qatar Airways: Terminal 2 (T2) — for both arrivals and departures at MEL.
Check-in counters / Departure check-in: Handled in Terminal 2 (as part of the international terminal) when flying with Qatar Airways.

Baggage Allowance & Luggage / Baggage Policy

Economy Class
- Carry-on: 1 piece, up to 7 kg (15 lb)
- Checked baggage: depending on route & fare type — can be 20 kg, 25 kg, 30 kg or 35 kg.
Business / First (Premium) Class
- Carry-on: 2 pieces, total weight up to 15 kg (33 lb)
- Checked baggage: up to 40 kg (or more, depending on route) for Business; First class may allow more (varies by booking)
Additional notes: Baggage allowance can vary depending on your route/ticket, so always check your booking or use the baggage-calculator on their website.

Services & Facilities at Melbourne Airport

Medical services / Health Centre: There is a Health / Medical Centre for passengers at the airport.
Wheelchair / Accessibility / Special Assistance: MEL offers special assistance and wheelchair support. You can pre-book or ask at counters for help, including for passengers with disabilities or special needs.
Lost & Found / Lost property: There is a Visitor Information Desk at Terminal 2 (Arrivals Hall, ground floor) handling lost property for items lost within the terminal.
Information kiosks / Visitor Information / Help Desk: The airport has a Visitor Information Centre (Travellers’ Information Service) at T2 ground floor (international arrivals), useful for flight info, local transport, etc.
Retail / Duty-Free / Shops / ATMs / Currency Exchange: Available in the international terminal / T2 — shops, retail stores, foreign exchange booths and ATMs are spread across the terminal.
Food & Beverage / Restaurants / Cafes: There are restaurants, cafés and food & drink options in Terminal 2 (international), including lounges and general dining/refreshment areas.
Luggage storage / Lockers / Baggage wrapping / Storage services: The airport supports baggage storage (via locker services) and there is a facility for luggage storage/lockers in the carpark (ground floor of T4 carpark) near escalators. Also inside T2 via luggage-storage services.
Wi-Fi & Charging Stations: Free Wi-Fi and charging stations are available across terminals (international ones including T2).
Prayer rooms / Multi-faith rooms: Yes — there are multi-denominational prayer rooms inside MEL.

Ground Transportation, Parking & Transit / Airport Access

Parking options: MEL offers short-term and long-term parking — typical for international airports. Car rentals and private car services are also possible.
Taxi ranks / taxi pickup: Taxi ranks are available outside the terminals (for international flights at T2/T3/T4).
Airport-city transport / Bus / Shuttle / Express: There is a frequent shuttle/express bus service — SkyBus — that runs between Melbourne city centre and MEL, including pick-ups at airport terminals.
Car rental services: car rental desks/services are available at the airport.

What you should do for confirmation / extra help

Before travelling: Check your booking on Qatar Airways’ official website to confirm baggage allowance based on your fare class and route.
If you need special assistance (wheelchair/hidden disability): Pre-book via Melbourne Airport’s Special Assistance contact or ask at the visitor information desk on arrival.
For lost luggage/items: If lost inside the terminal or terminal facilities — contact the airport’s lost-property desk (Visitor Information, Terminal 2). If lost on the aircraft or during the Qatar flight, contact Qatar Airways’ baggage service via their office / contact number.
For transport from/to city: Use SkyBus shuttle, official taxis, or car rentals for reliable transport; avoid unofficial taxis outside the designated ranks.

For all travel-related inquiries, the Qatar Airways Melbourne Office provides a dependable point of contact. Their staff makes sure travelers get prompt, understandable service with everything from booking assistance to luggage inquiries. For assistance with reservations, customer service, and travel updates, travelers can stop by the office. All things considered, it offers useful services to make traveling with Qatar Airways simple and stress-free.