ITA Airways São Paulo Office in Brazil

Bookings, ticket modifications, baggage information, and travel assistance are all handled by the ITA Airways São Paulo Office in Brazil. The office, which is conveniently located in São Paulo, provides expert advice for ITA Airways internal and international flights. Help with special services, flight updates, and travel regulations is available to passengers. The São Paulo office guarantees seamless travel arrangements and a delightful experience for every ITA Airways passenger thanks to its amiable staff and effective customer service.

ITA Airways — São Paulo Office (GRU)

• Address: São Paulo, Brazil — office at Guarulhos Airport, Rod. Hélio Smidt, s/nº – Aeroporto, Guarulhos – SP, 07190‑100, Brazil
• Phone / Contact Number: +39 06 8596 0020 (main ITA contact)
• Email ID: specialassistance@ita-airways.com
• Official Website: https://www.ita-airways.com
• Working Hours / Availability: 24 hours / Everyday
• Airport: São Paulo/Guarulhos–Governor André Franco Montoro International Airport (GRU)

Baggage Allowance & Luggage Policy

• Hand baggage (cabin luggage): 1 item up to 8 kg.
• Checked baggage (hold luggage): depends on fare class:
  • For standard Economy: 1 piece, up to 23 kg and max linear dimensions sum 158 cm (height + width + depth).
  • For Business / higher classes: up to 32 kg per bag, same size limit.
• Special baggage / sports equipment / oversized items: Allowed under special baggage rules — over‑size/over‑weight must meet restrictions.

Airport & Terminal / Facilities at GRU

• Terminals: GRU has Terminals 1, 2 and 3. Terminal 3 is the main international terminal.
• Check‑in area & counters: Terminal 3 has many check‑in desks (as the main international terminal) for long-haul flights.
• Lounges / Airport lounges / VIP / Meet & Greet options: GRU offers multiple lounges (for example using Priority Pass, etc.).
• Retail / Duty‑Free / Shops / Food & Beverage / Dining — GRU has many shops, duty‑free, retail stores, restaurants, cafés, and dining options.
• Airport Services: Wi‑Fi, Left‑luggage / baggage storage, currency exchange, ATMs, porter / luggage‑storage services — available at GRU.
• Ground transportation:
  • Airport train: There is a rail connection: the station Aeroporto–Guarulhos (CPTM) of Line 13‑Jade connects the airport to São Paulo’s metropolitan train network.
  • Airport buses / inter‑city / city transfers: Bus‑service lines run between the airport and several points in São Paulo (city centre, bus terminals, hotel circuits).
  • Car / taxi / rental cars / official parking: The airport has official parking (managed by a company), car‑rentals and road access via main connecting highways.
• Parking: GRU offers a large parking capacity — total parking spaces across terminals/garages (main + Terminal 3 garage) — managed by a professional parking operator.
• Meet & Greet / VIP / Concierge services: GRU provides VIP Meet & Greet / concierge / assistance services on request.
• Special Assistance / Wheelchair / Accessibility: GRU offers services for people with reduced mobility, accessibility support, medical assistance / special‑assistance services.
• Lost & Found / Luggage‑storage / baggage‑handling services: GRU includes Left‑luggage and Baggage Storage facilities.

What You Should Do

• Contact ITA Airways São Paulo office directly via their phone / email (see above) when you arrive at GRU, or before travel.
• Use the official airport website or app for GRU (they provide maps, services list, parking info, real-time updates).
• At arrival, locate the information kiosks / customer‑service desks at GRU, or ask staff for “special assistance”, “lost & found”, “wheelchair assistance”, etc. GRU provides all those services.

In order to provide travelers in Brazil with dependable customer support, the ITA Airways São Paulo Office is crucial. The office guarantees that travelers receive prompt and accurate assistance with everything from ticketing to luggage support and special travel needs. Travelers looking for a seamless, stress-free ITA Airways journey can rely on it because of its dedicated staff and convenient location.