HK Express Bangkok Office – Address, Airport Info & Ground Transportation Details
For passengers flying between Thailand and Hong Kong, the HK Express Bangkok Office offers practical services. It helps travelers with special requests, luggage information, flight changes, and ticket purchases. In order to provide clients with a seamless and trouble-free experience, the office also provides advice on travel policies, check-in processes, and promotions.
Office & contact details
- Address: Suvarnabhumi Airport (BKK), 999 Nong Prue, Bang Phli District, Samut Prakan 10540, Thailand.
- Contact number: +66 2 634 2552
- Email ID: hke.groupdesk@hkexpress.com
- Official website: www.hkexpress.com
- Terminal: Operates from Suvarnabhumi Airport (BKK), Terminal 1.
- Baggage allowance:
- Carry-on: 1 cabin bag up to 7 kg with max size 56 × 36 × 23 cm + 1 small personal item.
- Checked baggage: You pay for checked bags; overweight/oversized rules apply (no free allowance for many fares).
Other services
- Luggage inquiry: Use their baggage services contact: +852 2180 2120 / 2180 2122 (Hong Kong number) or via email bagsvcs@has.com.hk.
- Nearby airport: Suvarnabhumi Airport (BKK).
- Check-in area: Standard check-in counters at Terminal 1, Suvarnabhumi for HK Express flights. Online/mobile check-in opens 48h before departure and closes 75 minutes prior.
- Medical services: Suvarnabhumi has airport medical/emergency services generally.
- Parking areas: Suvarnabhumi Airport offers public long- and short-term parking.
- Smoking area: Airport terminals in Thailand typically have designated smoking rooms/areas.
- Security services: Standard airport security at Suvarnabhumi applies (screening at check-in/baggage drop/immigration).
- Airport assistance / Meet & Greet: Unknown that HK Express offers dedicated meet & greet at this office. For special assistance, one would need to contact the airline via website or phone.
- Lost and found: Typically lost & found are handled by the airport’s lost & found counters and the airline’s customer service.
- Wheelchair services: To arrange wheelchair service for an HK Express flight from Bangkok, you must submit a special assistance request to HK Express at least 48 hours before your scheduled departure.
- Customer service desks: inside airport there will be the airline’s check-in/flight counter which functions as service desk.
- Retail services: At the airport (Suvarnabhumi) there are many retail shops; specific to HK Express office.
- Food and beverage: At the airport there are F&B outlets.
- Information kiosks: At Suvarnabhumi there are airport information counters/kiosks; the airline office itself may not have a standalone kiosk.
- Ground transportation: At Suvarnabhumi there are airport buses, taxis, limousine services, airport rail link, etc. The airline office being at the airport means these are accessible.
- WiFi services: Suvarnabhumi Airport provides free WiFi (or paid premium) in the terminals; at the airline office typical terminal WiFi should apply.
- Pet services: The airline doesn’t allow pets on the flight; only assistance and guide dogs are allowed.”
- Travel documents: Passengers must carry valid travel documents (passport, visa if applicable, e-ticket/boarding pass) and check for specific destination entry requirements. Online check-in processes require document verification.
- Working hours: For the Thailand office: Monday to Sunday 08:00–16:30 (Thailand Time) for Thailand region.
- Ticket refunds or cancellations: The airline is low-cost; refund/cancellation rules depend on fare type.
- General info: online check-in and changes available; for full refund policies you should refer to fare terms on website. The website offers change/cancel details.
- Group bookings or corporate travel: Group travel enquiries email: hke.groupdesk@hkexpress.com.
The HK Express Bangkok Office is essential in providing tourists with dependable information and individualized help. It guarantees top-notch customer service whether handling reservations or answering questions, making travel with HK Express quick and easy for travelers leaving Bangkok.