Etihad Airways Karachi Office in Pakistan

To guarantee a seamless travel experience, the office helps with baggage regulations, ticket modifications, and special service requests. Customers are assisted with airline timetables, pricing alternatives, and important travel information by friendly staff. The Etihad Karachi Office provides dependable support to make your trip enjoyable and stress-free, whether you need assistance with check-in, upgrades, or general questions.

Etihad Airways — Karachi Office

• Address: Executive Tower, 7th Floor, Dolmen Mall Clifton, Karachi, Pakistan
• Contact Number: +92 21 9907 1550
• Email ID: contactcentre@etihad.ae
• Official Website: https://www.etihad.com
• Working Hours (City Office): Monday to Friday, 09:00 – 17:00 local time.

Airport — Jinnah International Airport (Karachi) — General & Etihad-Related Info

• Airport Code: IATA: KHI , ICAO: OPKC
• Airport Address: Airport Road, Faisal Cantonment, Karachi, Sindh, Pakistan
• Airport Contact / Inquiry Number: +92 21 9907 1111
• Terminal Used by Etihad (International flights): International passengers use the main “Jinnah Terminal” — the international concourse / satellite concourse.
• Car Parking / Parking Areas: The airport provides car-parking: short-term parking immediately opposite the terminal building; long-term parking a bit farther but within walking distance.
• Wheelchair & Disability Assistance: Wheelchairs and assistance for passengers with reduced mobility are available on request from desks in arrival & departure areas.
• Trolleys / Baggage Handling / Left-Luggage & Lost-and-Found:
  • There are free trolleys and porter services.
  • The airport offers left-luggage facilities (luggage storage/lockers), and a Lost & Found service.
  • Contact number for Lost & Found: +92 91 921 1525.
• Executive / VIP / Passenger Lounges: For premium travellers there is lounge access. For example, the “Marhaba Lounge” in the International Terminal — located after immigration & security, mezzanine floor.
• Other Passenger Facilities: Airport offers prayer rooms, a mosque, ATMs / currency exchange, duty-free shops, free WiFi in lounges, telephone / public-call office in Hall 1, fax facilities, restrooms, etc.
• Medical Services / Special Assistance / Special Needs: The airport has “medical services” and “special care” facilities for passengers in need.
• How to Reach Airport:
  • The airport is accessible via the main city road — notably via Shahrah-e-Faisal Road.
  • Buses, mini-buses, taxis and auto-rickshaws are available.
  • There is also a nearby railway station: Drigh Road Junction Railway Station — it is close to the airport (on Sharah-e-Faisal) and can be used for rail + local transport connection.

Baggage Allowance & Related Policies

• Cabin (Carry-on) Baggage:
  • Economy: 1 cabin bag, max 7 kg, max dimensions 56 × 36 × 23 cm.
  • Business / First / The Residence: 2 cabin bags (combined up to 12 kg), or 1 bag up to 12 kg if flying to/from the US. In addition, a small personal item up to 5 kg may be allowed (depending on route).
• Checked Baggage (on non-Basic fares): Varies by route and fare class.
  • For many international flights (non-US/Canada): you can check in multiple bags as long as total weight is within allowance, no single bag > 32 kg.
• If you booked “Basic Fare”: Need to purchase or pay extra for checked baggage.
• Extra / Overweight / Special Baggage: Possible to add extra baggage via “Manage my booking” on Etihad’s website (or call centre).

On-Flight & Special Requests

Special Meals / Dietary Requirements: You can request special meals in advance via Etihad’s website / manage-booking page, e.g. for dietary or medical needs.

• Wheelchair / Special Assistance (on flight / at airport):
  • You can request wheelchair assistance via “Manage my booking” at least 48 hours before the flight.
  • Bringing your own wheelchair (non-powered) is allowed free, as part of baggage allowance.
  • Battery-powered mobility aids need prior approval.

Other Services

• Terminal Entry Fee
  • No “terminal entry fee” for general passengers at Jinnah International Airport (KHI). The fees associated with the airport are for specific services like paid lounges or parking, which cost approximately $28 USD for a 3-hour lounge pass and about $28 USD for 3-hour lounge access or around 400 PKR per day for parking.
• For passengers: There is no fee to enter the airport terminal. Fees apply to optional services such as paid lounges or parking.
  • Lounge access: A 3-hour pass for a lounge at Jinnah International Airport costs about $28 USD.
  • Parking: Parking is approximately 400 PKR per day.
• For specific individuals: There is a different system for certain professionals like investors.
  • Airport Entry Pass: An Airport Entry Pass requires a processing fee of US$100. This pass is for investors and companies and is not applicable to the general public. 
• Smoking area
  • Jinnah International Airport has designated smoking areas, with specific smoking rooms available in premium lounges like the Marhaba Premium Lounge and the Majestic Lounge. These lounges are located in the international terminal after immigration and are for passengers departing on international flights. While some reviews indicate the absence of a general smoking area, lounge access provides a specific solution for smokers.
• Smoking areas in lounges
  • Marhaba Premium Lounge: Includes a separate smoking area and is located in the international terminal after immigration.
  • Majestic Lounge: Features a separate smoking room and is situated on the first floor after immigration. 
• Important notes
  • Lounge access: Access to these lounges, and their smoking rooms, is typically restricted to passengers departing on international flights.
  • General airport: While specific lounges have smoking rooms, the general availability outside of the lounges can be limited, with some recent passenger reviews mentioning the lack of a public smoking area.

Travelers seeking clear information and prompt service may rely on the Etihad Airways Karachi Office. From reservations to baggage assistance, the staff makes sure each traveler gets the assistance they need. The Karachi Office is a useful location to obtain precise information and amiable assistance for all your travel requirements if you desire a seamless and pleasant travel experience with Etihad Airways.