Etihad Airways Alexandria Office in Egypt

Passengers can easily get assistance with booking, ticket modifications, baggage assistance, and travel information from the Etihad Airways Alexandria Office in Egypt. The office, which is conveniently located, assists travelers in managing reservations and provides advice on flights, services, and policies to guarantee a hassle-free and seamless travel experience.

Etihad Airways – Alexandria (Egypt) Information

1. Address (Office):
   • City Stars, Star Capital 8, Ground Floor, Unit 3, Nasr City, Cairo, Egypt.
2. Contact Number (Office):
   • +20 3 4631010 (airport office)
   • 1-800-123-3901 (for office)
3. Email ID (Office):
   • guest@etihadguest.com
   • Also: dutymediaofficer@etihad.ae
4. Official Website:
   • www.etihad.com
5. Nearby Airport (for Alexandria):
   • Borg El Arab International Airport (HBE), Alexandria.
6. Terminal at Alexandria Airport (HBE):
   • Terminal 1: three floors (ground = check-in & baggage, 2nd = arrivals / admin, 3rd = departures with VIP)
   • Also, a newer Terminal 2 opened (2025) with modern eco-features.
7. Baggage Allowance:
   • Depends on route, ticket type, and Etihad Guest tier.
   • Max weight per checked bag: 32 kg.
   • Oversized baggage: USD 100 fee for items > 300 cm or >32 kg.
   • Extra baggage: can be bought online via “Manage my trip”.
8. Luggage Inquiry / Lost Luggage:
   • Manage my trip
   • For damaged or delayed bags: follow the Property Irregularity Report (PIR) process.
9. How to Reach (Airport):
   • Borg El Arab Airport is ~40 km southwest of Alexandria city.
   • Taxis available from airport: many pre-book or available outside.
   • No dedicated train directly to the airport (nearest train stations are in Alexandria).
10. Parking Areas (Airport):
    • On-site parking available.
    • Parking capacity for ~350 cars (Terminal 1)
11. Nearby ATM:
    • There are ATMs in and around the airport area (Borg El Arab).
    • CIB has branches/ATMs across Egypt including Alexandria.)
12. Nearby Hospitals / Medical Services:
    • Borg El Arab University Hospital: in New Borg El Arab, Alexandria Governorate.
13. Nearby Hotels / Amenities:
    • Since the airport is outside central Alexandria, there are hotels in Borg El Arab area or in Alexandria city itself.
    • Airport has food courts, shops.
    • Duty-free shopping available.
14. Nearby Landmarks:
    • Near Borg El Arab Airport: historically significant sites like the Roman tombs, Cleopatra’s temple.
    • Also, Tolip Stadium is in Borg El Arab area.
15. Public Transport Access:
    • Taxis.
    • There is a bus line (Bus 555) from airport to Alexandria.
16. Payment Methods (at Etihad Office / Airport):
    • Standard airline payments: credit/debit cards, possibly cash.
    • For extra baggage or fees: via “Manage my trip” on Etihad website using card.
17. Rest & Charging Areas (at Airport):
    • Airport terminal has waiting areas / lounges, seating.
    • Likely charging points in terminal.
18. Smoking Area:
    • Omio’s Borg El Arab Airport FAQ: “Smoking is not allowed inside … but designated smoking areas are typically available outside the terminal.”
19. Security Services (Airport):
    • Standard airport security at immigration, baggage screening.
    • Terminal layout: security screening happens before departure level.
20. Travel Insurance:
    • Travelers should arrange via third-party insurers or through travel agents.
    • For flight disruption/coverage: use Etihad’s “Manage my trip” or partner insurance companies.
21. Flight Status / Online Check-in:
    • Flight Status: www.etihad.com/en-in/manage/flight-status
    • Online Check-in: www.etihad.com/en/manage/check-in
22. Etihad Airways Social Media (Official):
    • Facebook: www.facebook.com/etihad
    • Instagram: www.instagram.com/etihad
    • YouTube: www.youtube.com/EtihadAirways
    • Twitter / X: x.com/etihad
23. Medical Services (at Etihad Office):
    • For medical emergencies, use nearby hospital.

Frequently Asked Questions

For travelers in need of support, the Etihad Airways Alexandria Office is a dependable resource. Customers’ travel experience with Etihad Airways is made more comfortable, organized, and stress-free from beginning to end by the office’s friendly staff and easily accessible services.