Ethiopian Airlines Toronto Office – Address, Contact Details, and Travel Services
The Ethiopian Airlines Toronto office functions as a key regional contact point for travellers in Canada seeking flight bookings, itinerary changes, cargo enquiries and other airline services. Whether you’re flying from Toronto to Addis Ababa or connecting onward via Canada, the Toronto office provides access to ticketing, transit guidance, special-assistance arrangements and detailed travel information.
| Item | Details |
|---|---|
| Airline | Ethiopian Airlines |
| Office Name | Ethiopian Airlines Toronto Sales & Reservations Office |
| Physical Address | Suite 1912, 365 Bloor Street East, Toronto, Ontario, M4W 3L4, Canada. |
| Airport Address (Terminal Office) | Terminal 1, Level 2, Room EB 2035/36, Toronto Pearson International Airport (YYZ), 6301 Silver Dart Dr, Mississauga, ON L5P 1B2, Canada. |
| Primary Phone (City Office) | +1 416-962-0005 (Ext: 202/203) |
| Toll-Free Number (Canada) | +1 800-445-2733 |
| Fax | +1 416-962-0095 |
| Email (City Office) | yyzres@ethiopianairlines.com / tingerta@ethiopianairlines.com |
| Email (Airport Office) | yyzapt@ethiopianairlines.com |
| Working Hours (City Office) | Monday to Friday: 09:00 a.m. – 05:00 p.m. |
| Working Hours (Airport Office) | Monday & Wednesday: 09:00 a.m. – 05:00 p.m.; Tuesday, Thursday, Friday, Saturday, Sunday: 07:00 a.m. – 03:00 p.m. |
| Online Booking & Check-in Website | https://www.ethiopianairlines.com |
| Flight Destinations Coverage | Over 100 international and 20+ domestic destinations including service linking Canada and Ethiopia. |
| Services Provided – Ticketing & Reservations | Flight ticket booking; ticket cancellation; ticket changes/rescheduling; fare enquiries; promotional fare queries. |
| Services Provided – Check-in & Airport Services | Web/online check-in; kiosk/self-service check-in; airport terminal counter check-in; baggage allowance information; excess baggage handling; priority boarding. |
| Services Provided – Special Assistance & Travel Guidance | Unaccompanied minor arrangements; wheelchair/mobility assistance; expectant passenger travel; sports equipment/musical instrument carriage; transit visa and connection guidance. |
| Services Provided – In-Flight & Lounges | In-flight meal and entertainment enquiries; lounge access; seat selection; codeshare flight guidance. |
| Services Provided – Cargo & Freight (via GSA) | Cargo enquiries handled by GSA: Airline Services International Inc., 5160 Explorer Drive Unit 4, Mississauga ON L4W 4T7. Phone: +1 905-629-4522. |
| Nearby Landmark | Toronto City Office: Bloor Street East (near Yonge/Bloor Station). Airport Office: inside Toronto Pearson Terminal 1, near international departures. |
| Transit & Lay-over Support | Guidance on connecting flights through Addis Ababa, visa transit rules, lounge access during layover at ADD, special assistance during delays. |
Frequently Asked Questions (FAQs)
The address is Suite 1912, 365 Bloor Street East, Toronto, Ontario M4W 3L4, Canada.
At Terminal 1, Level 2 Room EB2035/36: Monday & Wednesday 09:00-17:00; Tue/Thu/Fri/Sat/Sun 07:00-15:00.
Yes — the Toronto office handles flight bookings, cancellations and changes for Canadian customers.
Cargo shipments are handled through the designated GSA in Mississauga: Airline Services International Inc.
Yes — the office provides guidance on transit visa requirements, connection times, and lay‐over support.
Yes — you can use web/online check-in; assistance is also available for kiosk or airport counter check-in.
For passengers in Canada planning to fly with Ethiopian Airlines, the Toronto office serves as a full-service point of contact for reservations, special assistance, cargo freight queries and transit guidance. It is conveniently located both in central Toronto and at the airport, offering seamless access to ticketing and travel support. Be sure to contact them within their operating hours and carry relevant documentation so that your journey via Canada and onwards is smooth and well-informed.