Ethiopian Airlines London Office – Address, Contact & Services
Whether you have booked your tickets with Ethiopian Airlines or are planning to book, you can visit the Ethiopian Airlines London Office in either condition. The friendly officials at the city office are always ready to provide the correct direction to every traveller. You’ll get key contact numbers, office locations, services offered, how to reach the office, and common FAQs — all in a clean, easy-to-read table.
Ethiopian Airlines London Office – Key Information
| Section | Details |
|---|---|
| Airline Name | Ethiopian Airlines |
| London City Office Address | 1 Dukes Gate, Acton Lane, London W4 5DX |
| London Office Phone (Reservations) | +44 17 53 967980 |
| Sales & Groups Email | lonso@ethiopianairlines.com |
| Accounts / Finance Email | lonaccounts@ethiopianairlines.com |
| City Office Working Hours | Monday–Friday, 09:00–17:30 |
| London Heathrow Airport Office Address | Heathrow Airport, Terminal 2, The Queen’s Terminal, L5.0170, TW6 1EW |
| Airport Office Email | lonapt@ethiopianairlines.com |
| UK Cargo / Freight Office Number | +44 17 53 210008 (Cargo) |
| Website | https://www.ethiopianairlines.com |
| Booking & Reservations | Handled via London office + online reservations |
| Flight Change / Rebooking | Allowed subject to fare rules (via office) |
| Refund Requests | Can be initiated at city office (ticket-specific) |
| Ticket Cancellation | Office handles cancellation enquiries and process |
| Baggage Inquiries | Checked / cabin baggage norms explained via office or airport desk |
| Lost or Delayed Baggage | Report via Heathrow office desk or central airline system |
| Unaccompanied Minor Service | Arrangements doable via city office for certain age groups |
| Special Assistance (Mobility / Medical) | Requestable before travel via office or website |
| Group Bookings & Corporate Accounts | London office handles business- and group-ticketing |
| Frequent Flyer Program | ShebaMiles: registration and redemption assist via office |
| Visa / Travel Document Advice | Office offers guidance on UK-Ethiopia travel document rules |
| Payment Methods | Credit / Debit cards accepted; cash depending on office policy |
| Nearby Transport (City Office) | Near Chiswick / Acton Lane — public transport access available |
| Parking Info (Airport) | Use Heathrow Terminal 2 parking for airport office visits |
| Time to Visit Office (Best) | Midday on weekdays for lower footfall |
| Emergency & Disruption Help | Office helps rerouting, cancellations, and delay queries |
FAQs – Frequently Asked Questions
Yes, at 1 Dukes Gate, Acton Lane, London W4 5DX.
+44 17 53 967980
At Terminal 2, The Queen’s Terminal, London Heathrow, TW6 1EW.
Yes, baggage irregularities (lost/delayed) can be reported via the Heathrow counter or office.
Yes, the UK Cargo office number is +44 17 53 210008.
Book this service in advance via the London city office.
Yes, major credit/debit cards are accepted for ticketing and payments.
This table offers a clear and comprehensive view of Ethiopian Airlines’ London operations — from its Duke’s Gate office to the Heathrow Terminal 2 desk. Whether you need help booking, managing your ticket, dealing with baggage, or organising cargo shipments, the London office is well-equipped to handle your needs. Always verify working hours and contact details before visiting or calling.