Cebu Pacific Cebu City Office in Philippines
Bookings for flights, ticket modifications, baggage information, and travel support across the Philippines are all handled by the Cebu Pacific Cebu City Office. It helps travelers with crucial questions and offers amiable customer assistance. For Cebu travelers arranging both local and international travel, the office is renowned for its prompt responses, friendly staff, and convenient accessibility.
| Category | Details |
|---|---|
| Office Address | SM Seaside City, South Coastal Road Corner Mambaling Ext., South Road Properties, Cebu City, 6000. |
| Contact Number | 032-253-1925 Another: +63 2 8802-7000 |
| cebcares@cebupacificair.com | |
| Official Website | www.cebupacificair.com |
| Working Hours | 9:00 AM – 6:00 PM daily. |
| Nearby Airport | Mactan–Cebu International Airport (CEB) |
| Terminal | Cebu Pacific departs from Terminal 2 at Mactan–Cebu International Airport. |
| Baggage Allowance / Policy | Carry-on: up to 7 kg is allowed. Checked baggage: Prepaid baggage option (e.g., 20 kg) must be purchased via “Manage Booking.” If baggage exceeds prepaid weight: there is an excess baggage fee per kg. Maximum per checked piece: around 32 kg. |
| Check-in Area / Process | Online check-in: opens 48 hours before departure. Airport check-in counters: open ~3 hours before flight for international; ~2 hours for domestic. Counter closure: International counters close 1 hour before flight, Domestic 45 mins before. Self-service kiosks available ~8 hours before flight. |
| Medical Services (at Terminal) | There is medical assistance at CEB Terminal 2. |
| Security Services | Standard security screening is available at the terminal. Advisories mention going through security check, removing metal items. |
| Parking Areas | Park and Fly, located in Terminal 2. |
| Smoking Area | Designated areas outside the Mactan-Cebu International Airport terminals, typically near the entrances. |
| Special Meals | “Special meals” (for specific dietary, religious, or medical needs) must typically be pre-ordered through your airline at least 24 to 72 hours before your flight. |
| Facebook (Official) | www.facebook.com/cebupacificairphilippines |
| Instagram (Official) | www.instagram.com/cebupacificair |
| Twitter (Official) | twitter.com/CebuPacificAir |
| YouTube (Official) | www.youtube.com/user/Cebupacificair |
The Pacific Cebu Passengers in need of assistance with flights or travel services can rely on the Cebu City Office. Every traveler is guaranteed a seamless voyage thanks to the friendly staff and simple support. For clients in Cebu, it continues to be a reliable service location.