All Nippon Airways Jakarta Office in Indonesia

For travelers using the Japanese airline, the All Nippon Airways (ANA) Jakarta Office in Indonesia is an important local contact point. This office, which is situated in Jakarta, helps with ticketing, flight reservations, scheduling questions, cancellations, check-in instructions, baggage inquiries, and customer service. Employees can assist travelers with services pertaining to routes that link Jakarta with Japan and other locations, providing assistance in both Japanese and English. Additionally, the office offers details on travel possibilities and ANA’s frequent flyer programs.

All Nippon Airways Jakarta Office (Indonesia)

Office Details

1. Official Office Address:
   Permata Kuningan Building, 6th Floor,
   Jl. Kuningan Mulia Kav 9 C, DKI Jakarta 08361, Indonesia
2. Airport Office Location:
   Soekarno–Hatta International Airport (CGK), Terminal 3, Tangerang City, Banten 19120, Indonesia

Contact Information

3. Office Phone Number (Local): +62-21-5797-4382
4. International / Overseas Contact: +81-3-4332-6864
5. Email ID: anag_infosec@ana.co.jp
6. Official Website: https://www.ana.co.jp/en/id

Office & Working Hours

7. Jakarta Office Hours:
   • Local office phone support: 08:30 – 17:00 (Mon – Fri)
   • Ticketing/airport assistance may be available longer depending on flights.

Baggage Allowance & Services

8. Baggage Allowance: First/Business class passengers 2 bags (up to 32kg/70lb each) and Economy/Premium Economy passengers 2 bags (up to 23kg/50lb each), with total linear dimensions ≤is less than or equal to≤ 158 cm (62 in). Carry-on allows one bag (max 10kg/22lb) plus personal items. 
9. Baggage Help (Lost/Damaged): www.ana.co.jp/en/in/travel-information/baggage-information/damage-lost

Airport Information

10. Nearby Airport:
    Soekarno–Hatta International Airport (CGK)
11. Terminal for ANA Flights: Terminal 3 at Soekarno–Hatta International Airport for international flights like those operated by ANA.
12. Check-in Area:
    ANA check-in counters are located inside Terminal 3.
13. Official Online Check-in Link:
    ANA online check-in: www.ana.co.jp/en/us/travel-information/online-check-in

Special Passenger Services

14. Special Meals:
    ANA offers special meal options (e.g., vegetarian, halal, child, medical) — choose during booking or contact ANA customer support.
15. Medical Services / Assistance:
    Assistance for passengers with medical needs can be arranged by contacting ANA ahead of time.

Security & Airport Services

16. Security Services:
    Standard airport security (passport control, X-ray, body check) at Soekarno–Hatta. Follow airport signage.
17. Parking Areas:
    Soekarno–Hatta has multiple parking options (short-term and long-term) near each terminal
18. Smoking Areas:
    Designated smoking rooms are available inside the airport terminals after security.

Other Useful Info

19. Special Assistance: Wheelchair, reduced mobility or elderly assistance available if requested ahead of time.
20. Airport Lounges: ANA passengers may use partner lounges in Terminal 3, depending on class and eligibility.

For tourists looking for direct airline assistance in Indonesia, the ANA Jakarta Office is a valuable resource. The office provides individualized support to improve the travel experience, whether clients require assistance with reservations, travel modifications, or service inquiries. It is an important point of contact for all Nippon Airways passengers due to its central position and knowledgeable staff.