Air China London Office – Address, Services, Contact, Baggage Details
The Air China London Office acts as a key travel assistance point for passengers flying between London and destinations across China, Asia, and worldwide through Air China’s extensive network. The office provides booking guidance, travel information, baggage help, and various city-based services for travelers.
Introduction
Air China is one of the largest airlines in Asia, and its London office is an important contact point for travelers in the UK. The office assists passengers with flight reservations, travel planning, documentation details, and route guidance for trips to Beijing, Chengdu, Shanghai, and global destinations.
Air China London Office Details
The table below provides accurate and updated information about the Air China Office located in London.
| Category | Details |
|---|---|
| Airline | Air China |
| Office Name | Air China London Office |
| Location | London, United Kingdom |
| Full Address | Air China, 3/F, Portland House, Bressenden Place, London SW1E 5BH, UK |
| Contact Number | +44 20 7611 2600 |
| Email Address | https://www.airchina.com.cn/ |
| Office Hours | Monday to Friday: 9:00 AM – 5:00 PM |
| Working Days | Monday to Friday |
| Airport Served | London Heathrow Airport (LHR) |
| IATA Code | CA |
| Airport Terminal | Heathrow Terminal 2 |
| Flight Help | Available for Air China and Star Alliance flights |
| Baggage Queries | Available at London office and Heathrow Terminal counters |
| City | London |
| Country | United Kingdom |
About the Air China London Office
The Air China office in London offers comprehensive information and guidance to passengers traveling to destinations across China and beyond. Located in the center of London, it is easily accessible from any part of the city. Travelers can get assistance with bookings, baggage information, route suggestions, and frequent flyer program queries.
Location Overview
The office is located in Portland House near Victoria, one of the busiest and most well-connected areas of London. This central location makes it easy for travelers to reach the office via bus, train, taxi, or Underground.
Services Offered at Air China London Office
These services help travelers ensure a smooth journey with Air China.
- Flight Reservations and Ticketing: The office provides assistance for booking domestic and international flights operated by Air China. Passengers can get details about routes, fares, and available travel classes.
- Booking Modifications: Travelers can make changes to their existing reservations, such as altering travel dates, adjusting routes, or upgrading seats.
- Travel Documentation Help: Passengers can receive guidance on visas, travel requirements, COVID-related rules, and documentation needed for China and other destinations.
- Check-in and Boarding Information: The staff provides essential details about check-in times, boarding rules, preferred counters, and airport recommendations.
- Frequent Flyer Program Assistance: Air China’s PhoenixMiles members can learn about tier benefits, mileage earning, upgrades, and redemption rules.
- Special Travel Requests: The office helps passengers requiring additional attention, such as wheelchair requests, medical travel guidance, and unaccompanied minor travel details.
- Refund and Fare Details: Travelers can inquire about refund eligibility, fare conditions, and cancellation information for specific bookings.
- Airport Information for Travelers: Air China operates from London Heathrow Airport, providing convenient connectivity to Beijing, Chengdu, and other Chinese cities.
Air China – London Heathrow Airport Information
Below is a table with key airport information for Air China passengers.
| Category | Details |
|---|---|
| Airport Name | London Heathrow Airport |
| Location | Longford TW6, United Kingdom |
| Terminal Used | Terminal 2 |
| Check-in Time | Opens 3 hours before scheduled departure |
| Baggage Drop | Available at Air China counters in Terminal 2 |
| Immigration & Customs | Located inside Terminal 2 arrivals and departures zone |
| Nearest Transport Hub | Heathrow Central Bus Station & Underground Station |
| Lounge Access | Available for eligible business class and PhoenixMiles members |
Nearby Landmarks
These well-known places around Victoria make it easier for visitors to find the Air China London Office.
- Buckingham Palace
- Westminster Cathedral
- Victoria Street
- St. James’s Park
- The Apollo Victoria Theatre
- Westminster Abbey
How to Reach the Air China London Office
The office is accessible through multiple transport modes in London.
Underground
Victoria Station is the closest tube station, offering easy access to the office within a short walk.
Bus Routes
Several bus lines operate through Victoria, connecting passengers from different parts of the city.
Taxi and Cab Services
Black cabs and private taxi services provide direct and convenient travel to Portland House.
Walking
Visitors staying or visiting the areas of Westminster, St. James’s Park, or Victoria can reach the office on foot.
Ride-hailing Services
Services like Uber and Bolt are available throughout the city and can drop passengers near the building entrance.
Hotels Near the Air China London Office
There are several hotels around Victoria, suitable for both short-term and long-term stays.
- Park Plaza Victoria London
- The Clermont London, Victoria
- The Rubens at the Palace
- DoubleTree by Hilton Victoria
- The Nadler Victoria
- The Z Hotel Victoria
Restaurants Near the Office
Travelers looking for food options near Air China London Office can choose from the following places:
- Wagamama Victoria
- Bill’s Victoria
- Nando’s Cardinal Place
- Ivy Victoria Brasserie
- Bella Italia Victoria
- Pret A Manger
Public Transport Connectivity
London’s public transport system is highly efficient, offering travelers multiple travel choices.
- Underground trains
- London buses
- Overground
- Airport shuttles
- Taxis
- Local train lines
Payment Options
Travelers can use different payment methods for transactions at the London office.
- Credit cards
- Debit cards
- Cash (during office operating hours)
- Online payments via airline’s website
Baggage Information for Air China Travelers
This section covers essential baggage-related rules for passengers traveling from London with Air China.
Cabin Baggage Allowance
Passengers can carry cabin baggage based on their travel class. It typically includes one carry-on bag and one small personal item such as a handbag or laptop bag.
Checked Baggage Allowance
Checked baggage depends on booking type and destination. Most international routes allow one or two bags with weight limits based on class.
Oversized and Overweight Bags
Fees apply for items exceeding size or weight limits. Passengers should check specific allowances before traveling.
Restricted Items
Certain items are not permitted for safety reasons, including flammable liquids, sharp tools, and explosives.
Sports and Special Equipment
The office provides guidelines for carrying sports gear, musical instruments, and large equipment.
Lost or Damaged Baggage Help
Travelers can seek guidance regarding lost or delayed baggage through the Air China counter at Heathrow Terminal 2.
Why Visit the Air China London Office
The Air China London Office provides essential booking help, baggage information, airport guidance, and frequent flyer assistance. Travelers visiting China or flying through Air China’s extensive network can get precise travel details, giving them a smoother and more organized journey.
Additional Information for Travelers
Below are additional pointers helpful for passengers flying from London with Air China.
- Beijing Capital International Airport acts as the main hub for international connections.
- Air China offers extensive connections across Asia, North America, Europe, and Australia.
- Business class passengers can access premium lounges at Heathrow and Beijing.
- PhoenixMiles program helps frequent travelers earn rewards effectively.
- Travelers are encouraged to reach Heathrow early for smooth check-in and boarding.
FAQs – Frequently Asked Questions
The office is located at 3/F, Portland House, Bressenden Place, London SW1E 5BH, UK.
Air China operates from Terminal 2 at London Heathrow Airport.
Yes, passengers can make flight bookings and get route information at the office.
The office operates Monday to Friday from 9:00 AM to 5:00 PM.
Yes, travelers can get complete baggage allowance and rules at the London office.
Air China operates flights to Beijing and offers onward connections to Shanghai, Chengdu, Guangzhou, and other Asian cities.
Yes, passengers can get guidance on membership tiers, earning rules, and redemption bookings.
Yes, the airport is well-connected by trains, buses, cars, taxis, and Underground lines.
The Air China London Office in the UK helps travelers plan and manage their trips with accurate flight information, booking help, baggage details, and airport guidance. Whether flying to China or connecting to global destinations, passengers can rely on the London office for a seamless travel experience. With its central location in Victoria, it remains a convenient place for travelers seeking airline-related assistance.