Turkish Airlines New York Office: Location & Flight Information
For travelers looking for assistance with reservations, flight alterations, and baggage inquiries, the Turkish Airlines New York Office is a crucial center. The office, which is staffed by competent agents, guarantees that passengers receive prompt help, current flight information, and advice on special services for a smooth trip with Turkish Airlines.
| Item | Details |
|---|---|
| Address | 350 Fifth Avenue, Suite/Room 7510, New York, NY 10118, USA. |
| Contact number | US toll-free: +1 800 874 8875 |
| Email ID | info.nyc@thy.com |
| Official website | www.turkishairlines.com |
| Terminal (at airport) | Kennedy International Airport (JFK) Terminal 1. |
| Nearby airport | John F. Kennedy Int’l Airport (JFK), Queens, NY 11430. |
| Baggage allowance | • Checked baggage (USA flights): Business class = 2×32 kg. Economy class = either 1×23 kg or 2×23 kg depending on route. • Cabin (carry-on): Economy 1 piece 8 kg (55×40×23 cm), plus personal item, Business 2 pieces 8 kg each + personal item. |
| Check-in area | Online & airport check-in are supported (via website “manage booking”). |
| Medical services/ wheelchair assistance | The airline provides wheelchair assistance, medical aid, and special handling for passengers with medical needs. Inform the office at least 48 hours before departure. |
| Parking areas | several parking facilities available, including both short-term and long-term options |
| Smoking area | N/A |
| Special meals | passengers can pre-order special meals (vegetarian, vegan, diabetic, kosher, etc.) At least 24 hours before departure through the office or online. |
| WiFi services | Wi-Fi is available on most long-haul flights from New York, free for Business Class and Miles & Smiles Elite members. |
| Pet travel services | Pets (cats, dogs, small songbirds) permitted; cabin: total pet+carrier ≤ 8 kg (carrier size ≤ 23×30×40 cm); hold: ≤ 50 kg, carrier size ≤ 75×75×125 cm. |
| Seat selection | Available online; Business class free until check-in; Economy preferred/extra-legroom seats may incur fee. |
| Payment methods | Online booking supports card/online POS; seat-selection refunds for online POS. |
| Travel documents | Standard international travel documents (passport, visa) required. |
| Lost & found | Lost and found for flights is managed at JFK Airport Terminal 1. |
| Flight status | Available on website: www.turkishairlines.com/en-int/flights/flight-status/ |
| Working hours | Office: Monday–Friday approx. 08:30 – 17:00/17:30. Alternate info: “Every day between 14:00 and 22:00” in one source. |
The Turkish Airlines New York Office is committed to provide outstanding customer service, making sure that every passenger has a seamless, comfortable, and well-run journey from New York to locations across the globe.
Frequently Asked Questions:
Services include ticket booking, flight rescheduling, check-in assistance, special meal requests, baggage information, and pet travel guidance.
Yes, the office can assist with ticket changes, cancellations, refunds, and reissuance, depending on the fare rules.
It’s recommended to arrive at least 3 hours before departure for international flights.
Report it immediately at Turkish Airlines Lost & Found Desk at JFK Terminal 1, or contact the office to assist with your Property Irregularity Report (PIR).
ou can register, earn, or redeem miles for tickets and upgrades via the New York Office or the Turkish Airlines website.