| Airline Name |
Viva Aerobus |
| Office Name |
Viva Aerobus Monterrey Office |
| City, State, Country |
Monterrey, Nuevo León, Mexico |
| City Office Type |
Regional Sales and Customer Service Office |
| City Office Location |
Monterrey Metropolitan Area, Nuevo León |
| Primary Airport Served |
Monterrey International Airport |
| Airport Code |
MTY |
| Airport Address |
Carretera Miguel Alemán Km 24, Apodaca, Nuevo León, Mexico |
| Airport Terminal |
Terminal C (subject to operational changes) |
| IATA Airline Code |
VB |
| ICAO Airline Code |
VIV |
| City Office Working Hours |
Monday to Friday, business hours |
| Airport Service Hours |
Based on daily flight schedules |
| Official Website |
https://www.vivaaerobus.com |
| Flight Booking Details |
Domestic and international ticket reservations, fare selection, and itinerary planning |
| Reservation Changes & Cancellations |
Date changes, name corrections, and itinerary modifications as per fare rules |
| Refund Information |
Refund eligibility depends on ticket type and payment method |
| Check-in Options |
Online check-in, mobile check-in, airport counter check-in |
| Carry-on Baggage Rules |
Personal item included; carry-on allowance depends on selected fare |
| Checked Baggage Rules |
Available as an add-on with weight limits based on fare selection |
| Oversized & Special Baggage |
Sports equipment and special items accepted with additional conditions |
| Seat Selection & Fare Types |
Basic, Smart, and Zero fare options with optional seat selection |
| Travel Documentation Guidance |
Valid ID or passport required; international travel subject to destination rules |
| Unaccompanied Minors |
Service available on select routes with advance arrangements |
| Passengers with Reduced Mobility |
Wheelchair access and mobility assistance available at the airport |
| Pet Travel Policy |
Small pets allowed in cabin or cargo based on size and regulations |
| Lost & Delayed Baggage Handling |
Baggage inquiries handled at airport service counters |
| Nearby Landmarks |
Apodaca Industrial Zone, Monterrey City Center |
| Ground Transportation Options |
Taxi services, ride-hailing apps, airport shuttles, rental cars |
| Parking Facilities |
Short-term and long-term parking available at the airport |
| Flight Status Updates |
Real-time updates available via the official website and mobile app |
