Thai Airways Surabaya Office in Indonesia

Thai Airways’ local sales and support office is located in Surabaya, Indonesia, and is called Thai Airways International Ltd. It helps passengers with booking tickets, airline schedules, reservations, cancellations, baggage inquiries, check-in assistance, and general travel support catered to the Surabaya market. It is situated in Graha Bumi Modern. In order to facilitate easy travel planning and support, the office links passengers to Thai Airways services and offers information.

Thai Airways Surabaya Office Details

Office Address: Jl. Jend. Basuki Rachmad No.124–128, Graha Bumi Modern, Surabaya, Indonesia
Contact Number: +62 31 534 0861
Email ID: contact@service.thaiairways.com
Official Website: https://www.thaiairways.com
Working Hours: Monday – Friday, 10:00 AM – 4:00 PM

Airport & Terminal Information

Nearest Airport: Juanda International Airport (SUB), Surabaya
Terminal: International Terminal
Check-in Area: Thai Airways check-in counters at international departure hall

Baggage Allowance

Economy Class: 25–30 kg checked baggage
Business Class: 40 kg checked baggage
Cabin Baggage: 7 kg (Economy) / 2 pieces for Business

Airport Services & Facilities

Medical Services: First aid and medical clinic available at Juanda Airport.
Parking Areas: Short-term and long-term parking available at terminal.
Smoking Area: Designated smoking rooms inside airport.
Security Services: 24/7 airport security screening and baggage checks.

Special Meals

Special meals available on request (vegetarian, vegan, halal, diabetic, etc.)
Must be ordered at least 24–48 hours before departure via website or office.

Office Services

Flight booking and ticket changes
Baggage inquiries
Seat selection
Royal Orchid Plus support
Travel document guidance

Passengers in East Java can easily contact the Thai Airways Surabaya Office for assistance with reservations, travel inquiries, baggage, and flight services. It facilitates direct communication between passengers and airline employees for reservations and other travel-related issues, improving the entire customer experience through individualized support.