Thai Airways Frankfurt Office in Germany
Passengers can get dependable help with reservations, ticket modifications, luggage assistance, and travel-related questions from the Thai Airways Frankfurt Office in Germany. Conveniently located in Frankfurt, it provides travelers with expert customer service, flight information, and special service requests, guaranteeing seamless travel experiences for both business and leisure guests flying with Thai Airways.
Office & basic flight/check-in info
| Item | Details |
|---|---|
| Airline / Office name | Thai Airways — Frankfurt Office. |
| Address (city office) | Zeil 127, 60313 Frankfurt am Main, Germany. |
| Airport check-in / Terminal | Terminal 1, Hall C |
| Phone (airport/office) | +49 69 92874 444 |
| FRA@thaiairways.de | |
| Official website | www.thaiairways.com |
Airport services, baggage & passenger support
| Service | What to expect / how to use it |
|---|---|
| Baggage allowance (checked) | Royal Silk 40 kg, Economy ranges 23–30 kg depending on fare; check your ticket for exact allowance. Some Economy allowances effective Apr 1, 2025 — always verify your booking. |
| Carry-on allowance | Generally one hand-carry up to 7 kg and specified size limits. |
| Luggage inquiry / tracking | Thai offers baggage tracking after check-in; for items lost at FRA use the airport Lost & Found procedures. |
| Lost & Found (Frankfurt) | Frankfurt Airport has a centralized Lost & Found / Fundbüro; they handle items lost at the airport and provide an online inquiry form. If lost on the aircraft, also contact the airline (Thai). |
| Medical services / emergency centre | FRA runs an Emergency Center / Airport Clinic and medical services for passengers. If you need urgent help, contact airport emergency services. |
| Wheelchair & special assistance | FRA provides special needs assistance and meet-and-greet / wheelchair services; request when booking or contact the airline/airport in advance. Thai/airport desks can arrange assistance at Term.1. |
| Airport assistance / Meet & Greet | Meet & Greet / Fast-track and special assistance options are available via FRA service points or third-party providers. |
| Customer service desks | Information desks & airline service desks are available in terminals (Thai counters in Terminal 1, Hall C). For general airport help use FRA information kiosks. |
| Security / customs | Standard airport security & immigration procedures at FRA. Allow plenty of time for international departures (especially at peak times). |
| Parking areas | FRA has multiple long- and short-term parking facilities; see FRA parking maps and rates on the airport site. |
| Retail / food & beverage | Terminal 1 has many shops, cafés and restaurants. |
| Ground transportation | FRA is served by regional & long-distance trains (S-bahn, ICE), taxis, buses, and car rental services. Follow the airport ground transport guides or FRA website for directions to arrivals/departures. |
Frequently Asked Questions
Monday to Friday.
Yes, the office helps with flight bookings, rebooking, and ticket purchases.
Yes, they can guide you through refund policies and help submit refund requests.
Yes, group reservation services are available.
Yes, the office can guide you to cargo handling services.
The Thai Airways Frankfurt Office is crucial to enabling passengers to easily plan their travels. It guarantees that travelers receive the assistance they require for a relaxing and well-planned trip thanks to its attentive staff, helpful services, and easily accessible support.