For travelers flying with Susi Air, the Long Ampung office in Kalimantan, Indonesia, acts as a local support center. Booking flights, check-in, cancellations, refunds, and special service requests are all handled by the office. Helpful staff members handle luggage problems, respond to inquiries about travel, and make sure travelers are prepared for their flights. It’s a crucial point of contact for easy travel arrangements in the area.
| Category | Information |
|---|---|
| Office Name | Susi Air Long Ampung Office |
| Office Address | H2Q2+93R, Bersujud, Simpang Empat, Gn. Antasari, Kec. Simpang Empat, Kabupaten Tanah Bumbu, Kalimantan Selatan 72211, Indonesia |
| Contact Phone | +62 811 211 3080 |
| callcenter@susiair.com | |
| Official Website | https://susiair.com |
| Working Hours | 24 hours / Everyday |
| Nearest Airport | Long Apung Airport (LPU) |
| Airport Type | Public airport serving regional flights. |
| Terminal / Check‑in Area | Local small airstrip terminal at Long Apung Airport, typically basic check‑in counters. |
| Baggage Allowance | Carry‑on max ~6 kg (30×15×10 cm) & free checked baggage ~10 kg (subject to aircraft limits), excess charged per kg. |
| Security Services | Standard airport screening at the airstrip. |
| Medical Services | Likely limited/basic first aid at airport, serious medical needs served at larger town clinics or hospitals — not at the remote terminal. |
| Parking Areas | Small outdoor parking area at the airstrip, not formal multi‑storey. |
| Smoking Areas | Designated outdoor areas only. |
| Special Meals | Available on request through airline at booking. |
| Online Check‑in | Supported via official website or office assistance, remote offices guide passengers. |
| Group Reservations | Can be arranged via Susi Air contact centre or on website, contact office for assistance. |
| Do’s | • Arrive early for irregular flight schedules. • Confirm baggage limits. • Contact office before travel. |
| Don’ts | • Don’t assume big‑airport services (like large lounges, multiple eateries). • Avoid overpacking beyond small plane baggage limits. |
| Nearby Amenities | Long Ampung is a rural village. Expected amenities: local shops, simple food stalls, motorbike/transport services. |
| Nearby Landmarks | The village of Long Ampung itself (in Kayan Selatan, Malinau Regency). |
For regional travelers in Indonesia, the Susi Air Long Ampung office provides crucial customer care assistance with reservations, travel questions, and flight-related services. Traveling on Susi Air’s domestic routes is made simpler and more effective by its approachable crew and all-inclusive help.