Travelers flying with Sun Country are served by the Sun Country Airlines office located at Valley International Airport in Harlingen, Texas. Located inside the airport at 3002 Heritage Way, this office offers assistance with flight bookings, ticket modifications, cancellations, check-in aid, and general customer service issues. For travel assistance, luggage inquiries, and flight status updates, passengers can get in touch with the office or airline agents. Both domestic and seasonal routes, including links to Minneapolis/St. Paul and recreational locations, are supported by the Harlingen office.
1. Office & Contact Info
- Airline Name: Sun Country Airlines
- Address: 3002 Heritage Way, Harlingen, TX 78550, United States
- Phone / Contact Number: +1 651‑905‑2737
- Email: legal@suncountry.com or tasupport@suncountry.com
- Official Website: https://www.suncountry.com
- Customer Care / Flight Help: You can contact general Sun Country help 24/7 via official customer service numbers published by the airline.
2. Working Hours
- Office & airport support: 24 hrs daily
3. Airport & Terminal Info
- Airport Name / Code: Valley International Airport – HRL (IATA: HRL)
- Terminal: Single main terminal building.
- Check‑in Area: Front check‑in counters inside the main terminal, you can also use online check‑in via the Sun Country site.
4. Baggage & Special Services
- Baggage Allowance: Sun Country includes one free item under seat (bag like a backpack/purse).
- Special Meals: Sun Country typically offers buy‑on‑board snacks/meals, special dietary meals are limited.
- Group Reservations: For group/bookings, it’s best to contact Sun Country reservations directly via phone or travel agent support.
5. Medical & Safety Services
- Medical Assistance: Airports have first‑aid/security staff, if urgent, tell check‑in staff or call airport services.
- Security Services: TSA security screening is in the main terminal, arrive early for screening.
6. Parking & Access
- Parking Areas: Short‑term and long‑term parking lots with 24/7 security and attendants, daily and monthly rates available.
- Smoking Areas: Most U.S. airports restrict smoking to designated outdoor locations outside entrances per airport rules.
7. Nearby Hotels
- Country Inn & Suites by Radisson, Harlingen, TX – hotel with breakfast & pool
- Hampton Inn & Suites Harlingen
- Homewood Suites by Hilton Harlingen
- Holiday Inn Express Harlingen by IHG
- Courtyard by Marriott Harlingen
- Super 8 by Wyndham Harlingen
8. Nearby Landmarks & Amenities
- Iwo Jima Memorial Museum (near Harlingen) – local landmark
- Rio Grande Valley Museum – regional museum
- Restaurants, coffee shops, rental car counters inside airport.
9. Do’s & Don’ts
Do:
- Arrive 2–3 hrs before flight for security & check‑in.
- Use online check‑in to save time.
- Keep baggage limits & fees in mind.
Don’t:
- Don’t leave valuable items in checked bags.
- Don’t try to smoke inside terminals.
- Don’t arrive late for seasonal/peak flights.
The Sun Country Airlines Harlingen office provides important in-airport service for travelers traveling from or arriving at Valley International Airport. It contributes to a more seamless travel experience with easily available services for reservations, flight modifications, and customer support. Whether taking reservations or addressing travel difficulties, this office is a major local touchpoint for Sun Country travelers in South Texas.