The address of the SCAT Airlines Sanya Office is 8C37+F3M, Fenghuangzhen, Tian Ya Qu, Sanya, Hainan, 572000, Sanya Phoenix International Airport. For both leisure and corporate travelers, it offers customer help for booking flight tickets, cancellations, check-ins, luggage inquiries, visa services, flight updates, and general travel assistance. The office, run by competent employees, guarantees that travelers receive prompt information and assistance for their SCAT Airlines flights and helps to expedite travel plans.
| Category | Information |
|---|---|
| Airline | SCAT Airlines |
| Office Address | 8C37+F3M, Fenghuangzhen, Tian Ya Qu, Sanya, Hainan, China, 572000 |
| Contact Phone | +7 7252 99 88 80 |
| customerservices@scatairlines.com | |
| Official Website | https://www.scat.kz |
| Working Hours | 09:00 – 18:00 daily |
| Lost Luggage Assistance | Office can assist. Airport lost and found exists. |
| Wheelchair / Special Assistance | Provided through airline/airport on request. |
| Meet & Greet / VIP Services | Available via airport concierge services. |
| Online Flight Status/Manage Booking | https://www.scat.kz/en/timetable |
| Other Office Services | Flight booking, ticket changes/cancellation, visas, upgrades, travel info. |
| Category | Details |
|---|---|
| Airport Name | Sanya Phoenix International Airport |
| IATA Code | SYX |
| Terminal | Terminal 1 |
| Check-in Area | Counters inside Terminal 1 departure halls. self-service kiosks available. |
| Security Services | Security checks before departure. International and domestic lanes. |
| Lost and Found | West side of Gate 7, 1st Floor, Terminal T2. +0898-88289397 / 0898-88287310 |
| Baggage Services | Baggage claim & inquiry counters in Terminal 1. weights and sizes per ticket class. |
| Airport Assistance / Meet & Greet | VIP & meet and greet available via concierge services. check with provider. |
| Wheelchair Services / Special Passengers | Airport offers special assistance upon request. |
| Medical / First Aid | First Aid Center & emergency medical support inside Terminal 1. |
| Parking Areas | International terminal parking. Additional domestic parking when full. |
| Smoking Areas | 13 smoking zones across terminals. |
| Customer Service Desks / Info Kiosks | Available throughout departure/arrival halls. |
| Retail Services | Duty-free shops, gift shops, pharmacies, currency exchange. |
| Food & Beverage | Restaurants, cafes, bars in domestic and international areas. |
| Ground Transportation | Airport shuttle bus, taxis, ride-hailing, high-speed rail nearby, car rentals. |
Passengers traveling with the Kazakh airline from Sanya Phoenix International Airport can get important travel services and assistance from the SCAT Airlines Sanya Office. With proactive staff that are knowledgeable in SCAT’s operations, the office strives to make your trip easier and more pleasant, whether you need assistance with reservations, luggage, or travel information.