Scandinavian Airlines Chicago Office in USA
Located in the heart of Chicago, the Scandinavian Airlines Office serves as a major hub for passengers seeking assistance with bookings, reservations, and flight itineraries. The team provides assistance on luggage policies, check-in alternatives, and travel updates, ensuring travelers enjoy a comfortable and stress-free journey with Scandinavian Airlines.
| Field | Details |
|---|---|
| Address | 10000 W O’Hare Ave, Terminal 5, Chicago, IL 60666, USA. |
| Contact number | +1 800-221-2350 for Chicago Office. |
| Email ID | N/A |
| Official website | www.flysas.com |
| Terminal | Terminal 5 (International terminal) at ORD. |
| Baggage allowance | • Carry-on: 1 bag + 1 personal item; size ~55 × 40 × 23 cm, weight ~8 kg. • Checked baggage: e.g., SAS Go: 1 piece up to ~23 kg; SAS Plus/Business: 2 pieces up to 23 kg each. |
| Nearby airport | Chicago Midway International Airport (MDW). |
| Check-in area | Check-in counters for international flights at Terminal 5. |
| Medical services | There are general traveler aid services at ORD (e.g., passenger aid/traveler’s aid) and first-aid/medical stations. For route-specific medical (e.g., oxygen, MEDIF), SAS’s Customer Service page directs travellers to fill forms. |
| Parking areas | At Terminal 5: Parking Garage and Lot D, approx. 1,700 spaces, EV charging, short/long term. Rates: 0-1 hr = US$3; 8-24 hrs = US$43. General parking info for ORD: various lots (Economy Lots F/G/H, Main Garage etc). |
| Smoking area | There are no indoor smoking areas. Designated smoking areas are outside the terminals (landsides) before security. |
| Special meals | passengers can pre-order special meals (vegetarian, diabetic, gluten-free, etc.) at least 24 hours before departure through the SAS office or website. |
| Security services | At ORD, there are TSA security checkpoints; Terminal 5 checkpoint is open 24 hours per travel-guide. |
| Flight status | www.flysas.com/en/flight-status |
| Working hours (Office) | Mon-Tue 9:00 am–7:00 pm. |
| Ground transportation | At ORD: • Train: CTA Blue Line 24/7 between O’Hare and downtown Chicago. • Airport Transit System (ATS) – free people-mover connecting terminals and parking. • Taxi / rideshare / shuttle pick-ups: at curbside of terminals. • Regional bus services: via the Multi-Modal Facility (MMF) for Terminal 5 arrivals. |
As a reflection of SAS’s commitment to effectiveness, safety, and quality in international air travel, the office guarantees that every passenger receives professional support, whether managing flight concerns or offering travel information.
Frequently Asked Questions:
You can reach SAS 24-hour customer service through the hotline +1 (800) 221-2350
The office accepts credit/debit cards (Visa, MasterCard, American Express) and digital payments for ticket purchases and upgrades.
Yes, pets can travel in-cabin or as checked baggage, depending on size and weight. Advance booking is required.
SAS provides in-flight Wi-Fi on most long-haul aircraft. Access can be purchased onboard or is free for SAS Plus and Business travelers.