Royal Brunei Airlines Hong Kong Office

Passengers flying with Royal Brunei Airlines can get useful assistance from the airline’s Hong Kong office. Booking tickets, changing flights, luggage questions, and travel advice are all handled by the office. It provides concise details on travel needs, special services, and itineraries for Brunei and other locations. The team is welcoming and strives to make your trip simple and stress-free. Every tourist will receive seamless and comfortable service from the Hong Kong office, whether they require assistance with reservations, refunds, or general inquiries.

• RB Hong Kong Office – Address: DEKS AIR HONG KONG LTD, Room 1804, Jubilee Centre, 18 Fenwick Street, Wanchai, Hong Kong SAR, China
• Contact Number (Office): +852 2529 3883
• Fax (Office): +852 2527 7300
• Email (Office): hkgres@rba.com.bn
• Working Hours (Office):
  • Monday to Friday: 09:00–17:30.
  • Saturday, Sunday & Public Holiday — closed.
• Official Website: www.flyroyalbrunei.com

Airport & Flight / Baggage Info for RB at HKG

• Nearby (Primary) Airport: Hong Kong International Airport (HKG), address: 1 Sky Plaza Rd, Chek Lap Kok, Hong Kong.
• Terminal for RB at HKG: RB uses Terminal 4 at HKG.
• Check-in / Ticket Counter Hours: The ticket/check-in counters for RB at HKG reportedly are 24/7.

Baggage Allowance (for RB flights from Hong Kong):

• Checked baggage: 20 kg (Economy, lowest fare “Super Saver”), up to 40 kg
• Cabin (hand) baggage: Economy — 1 bag, ≤ 7 kg; Business — 2 pieces, combined ≤ 12 kg (each piece ≤ 7 kg).
• Special/sporting equipment: Allowed as part of free allowance (class-based). For members of RB’s frequent-flyer programme (when applicable) there may be waivers for certain sporting gear.
• Extra baggage / excess baggage: You can pre-purchase extra baggage allowance (up to total 65 kg per traveller, including free allowance) when needed.

Airport / HKG Facilities

• Lounge(s) for eligible passengers (depending on airline, ticket / lounge access).
• Mobile-charging points, WiFi / internet, rest / waiting areas.
• Nursery / child-care / baby-care rooms / facilities (nursing rooms / family-friendly amenities).
• Money-exchange counters / ATM / currency services.
• Shops, duty-free, food & beverage outlets, restaurants.
• Parking lots for vehicles.
• Smoking areas: Smoking is prohibited in most parts of HKG, but there are designated smoking areas.
• Clinic / pharmacy / basic medical / first-aid services are available.

Travel-Tips & Notes (Group & Individual Travel, Passengers)

• When booking via travel agents, RB advises contacting the agent for booking changes; for urgent matters you may also contact the Hong Kong office.
• Online / mobile check-in is available for many RB flights (depending on destination) — but for some origin/destinations there might be restrictions.
• If carrying expensive / heavy or sport-related gear (e.g. bicycle, diving gear) — check RB’s “Sports Equipment & Special Baggage” rules; packing requirements and possible additional charges may apply.
• For families / children / infants: cabin baggage policy allows additional items such as infant’s food / baby items.
• For excess baggage, it’s cheaper to pre-purchase via the website or RB office than to pay at check-in.

Nearby hotels

Nearby landmarks

Nearby landmarks to Dubai International Airport (DXB) include the Dubai Creek, Deira City Centre, and the historic Al Fahidi Historical Neighbourhood. Other popular attractions within a short drive are the Dubai Mall, the Burj Khalifa, and the Dubai Fountain. For more options, consider the Dubai Frame or Jumeirah Beach.

Nearby amenities

Inside the airport

• Shopping: Extensive duty-free shopping with global brands, gift shops, and a dedicated candy store (Candelicious).
• Dining: A variety of cafes, restaurants, and food courts offering both local and international cuisine.
• Relaxation and Wellness: Spas, nap pods, lounges, and a swimming pool are available for passengers.
• Entertainment: Gaming zones, kids’ play areas, indoor gardens (Zen Garden), and complimentary tastings are offered.
• Services: Free Wi-Fi, prayer rooms, baggage storage, and showers are available. 

Nearby attractions

• Dubai Mall: The city’s largest mall, featuring the Dubai Aquarium, an ice rink, and Kidzania.
• Deira City Centre: A large shopping center with stores and entertainment options.
• The Dubai Frame: A landmark that offers panoramic views of old and new Dubai.
• Al Fahidi Historical Neighbourhood: A historic area with narrow lanes and traditional houses.
• Dubai Creek: A historic waterway worth exploring.
• Dubai Gold Souk: A traditional market for gold and jewelry.
• Dubai Dolphinarium: Home to live dolphin and seal shows.

Reserved lounges

Dubai International Airport (DXB) has several reserved lounges, including the Emirates First and Business Class Lounges, the Ahlan Lounge, Marhaba Lounges, and Plaza Premium Lounges. Access can be purchased, used through a membership like Priority Pass, or included with certain flight tickets. Specific lounge locations are in Terminal 1 Concourse D and Terminal 3 (Concourses A, B, and C).

Child-care room

Dubai International Airport has dedicated baby care rooms with changing tables for private use, which can be located by asking a Guest Experience Ambassador. In addition to these rooms, the airport features family-friendly facilities like the DXB Family Zone and other play areas to help entertain children.

Toilet

Dubai International Airport’s toilets are generally clean, well-maintained, and conveniently located throughout the terminals. They are equipped with modern amenities, including water sprays and are accessible to people with disabilities. The airport also ensures high standards by having staff regularly clean and maintain the restrooms.

Parking areas

Dubai International Airport (DXB) has several parking areas, including short-term and long-term options located in front of the terminals. Parking rates vary by terminal and parking zone, with short-term parking starting at AED 5 for 30 minutes and long-term parking having higher rates, sometimes with seasonal discounts.

• Parking areas and features
  • Location: Parking is available directly in front of each terminal for easy access.
  • Parking types: Both short-term and long-term parking solutions are offered.
  • Accessibility: The airport provides accessible parking spaces, along with other accessible facilities.
  • Seasonal offers: Keep an eye out for special offers, especially during peak travel seasons, which can provide discounted long-stay rates. 
• How to choose your parking
  • For short trips: Choose short-term parking if you are just dropping someone off or need a quick stay. The rate starts at AED 5 for the first 30 minutes.
  • For longer trips: Opt for long-term parking for extended stays. The rates are higher but can be more cost-effective for longer periods, and may be subject to seasonal offers.
  • For accessibility: If you need accessible parking, ensure you know the specific location and any associated requirements.

Travelers seeking prompt help and precise travel information can rely on the Royal Brunei Airlines Hong Kong Office. The staff offers expert advice on everything from booking your ticket to managing baggage or special service requirements. They want your trip to be easy and enjoyable. This office is prepared to assist with care if you require assistance prior to or following your trip.