Royal Air Maroc Casablanca Office in Morocco
For travelers using the airline, the Royal Air Maroc Casablanca Office in Morocco offers beneficial travel services. Booking tickets, changing flights, baggage inquiries, and travel information are all handled by the office. When it comes to schedules, fares, and special service requirements, staff members assist you. Customers who need assistance with reservations or travel planning can find it to be a convenient location. For both domestic and international flights operated by Royal Air Maroc, the office makes sure passengers receive clear information and seamless service.
Royal Air Maroc — Casablanca Office
| Field | Details |
|---|---|
| Address | H9WP+JC8, Av. des FAR, Casablanca 20250, Morocco. |
| Contact Number | +212 5 22 48 97 97 (international) For Morocco (local call centre): 08 9000 0800 or 3260 |
| Email ID | serviceclient@royalairmaroc.com |
| Official Website | www.royalairmaroc.com |
| Working Hours (City Office) | Everyday – 24 Hrs |
| Services | Ticket bookings, cancellations, rescheduling; online & airport check‑in; baggage allowance & missing luggage; seat selection; group bookings; lounges; special assistance; pet/animal transport; duty‑free; in‑flight services etc. |
Airport & Travel‑related Info at Mohammed V International Airport
| Field / Facility | Details |
|---|---|
| Nearby Airport | Mohammed V International Airport (CMN), Casablanca — main hub for Royal Air Maroc. |
| Terminals | The airport has Terminal 1 and Terminal 2. Terminal 1 handles both arrivals and departures (international & domestic). |
| Lounges / Reserved Lounges | Casablanca Aspire Lounge — located in Terminal 1 (airside, 1st floor) is one of the lounges accessible for RAM / airport users. Lounge offers a separate smoking room, shower (paid), luggage storage. |
| Smoking Areas | Smoking (including e‑cigarettes) is prohibited in general airport zones. Smokers must use esplanade before entering. However, in the lounge (Aspire Lounge) there is a dedicated smoking room. |
| Parking Areas | There are two open, uncovered parking lots located in front of Terminals T1 and T2. Parking is available 24/7. There is also a gas station at/near the airport. |
| Nearby Hotels | Relax Hotel Airport Nouasseur – Sky Casa Airport – ONOMO Hotel Casablanca Airport – Hilton Garden Inn Casablanca Sud These hotels are often recommended for convenience for transit passengers. |
| Nearby Landmarks | The airport is about 30 km from downtown Casablanca. For city travel: main railway station Casa-Voyageurs Railway Station serves as a hub connecting trains, and is connected to local tramway lines. |
| Amenities at Airport | The airport offers lounges, free WiFi in common areas/shops, duty‑free shops, currency exchange / ATM / money‑exchange counters, duty‑free shopping, food outlets, seating zones, basic airport services. |
| Online Check‑in | www.royalairmaroc.com/us-en/booking/online-check-in |
| Baggage Allowance / Luggage Inquiries / Lost Luggage | RAM’s general baggage and transport conditions are detailed in its carrier conditions document. For missing baggage / excess baggage / oversize / overweight claims, contact RAM via their official contact numbers or office. Casablanca Office handles baggage issues. |
| Group & Individual Travel / Seat Reservation | Casablanca Office handles group bookings, individual booking changes, seat reservations — including special requests. |
| Passenger Support (child‑care, special assistance, pets, unaccompanied minors, visas etc.) | Services listed include special assistance, unaccompanied minor handling, pets/animals transport, visa information, duty‑free allowance etc. |
Travel Tips & Recommendations
- Use official phone numbers and email: For general queries, +212 522 48 97 97 or local 08 9000 0800 / 3260; email serviceclient@royalairmaroc.com or callcenter@royalairmaroc.com.
- If you have lots of luggage (or oversized items), contact them in advance — RAM offers checked baggage, excess baggage & oversize charges mechanisms per their “General Conditions of Carriage”.
- For layovers/overnight stay: choose a hotel near airport (e.g. Relax Hotel Airport Nouasseur or Sky Casa Airport) for convenience, so you are close to terminal (~5 km).
- If you need a quiet wait or smoke break, and have lounge access (e.g. Aspire Lounge), you can smoke in its dedicated smoking room — but main airport zones are non‑smoking.
- If travelling in a group, or with special needs (kids, pets), contacting the Casablanca Office ahead helps handle seat allocation, special assistance, baggage, or visa/pet‑transport queries — the office is equipped for group & special services.
For tourists who require assistance prior to their trip, the Royal Air Maroc Casablanca Office is a dependable service location. The staff provides helpful assistance with reservations, luggage, and other travel-related issues. Passengers can obtain accurate information and address any travel-related issues at this convenient location. The office contributes to the ease and pleasure of your Royal Air Maroc travel experience.