It ensures that every traveler has a comfortable and hassle-free journey by offering thorough information about travel laws, aircraft itineraries, seat upgrades, and baggage restrictions.
| Item | Details |
|---|---|
| Office Address | 105-6241 Tokyo, Minato City, Atago, 2 Chome-5-1 Green Hills MORI Tower 41F, Japan |
| Contact Number | +81 3-5402-5282 +81 3-5501-3771 |
| Email ID | dqinfo@qatarairways.com.qa |
| Official Website | www.qatarairways.com |
| Nearest Airport | Haneda Airport (Tokyo International Airport) (HND) – Hanedakuko, Ota City, Tokyo 144-0041 |
| Terminal | Terminal 2 / 3F for Qatar Airways operations. |
| Baggage Allowance | Economy: Carry-on 1 piece up to 7 kg. Checked baggage varies by fare type and destination. |
| Check-in area | Use standard airline counters at the departure terminal of Haneda. www.qatarairways.com/en/services-checking-in |
| Special Meals | Special meals (vegetarian, vegan, religious, child, allergy friendly) can be requested at least 24-48 h before departure. |
| On-board Dining | Destination-inspired cuisine, gourmet menus in Business/First. Full meal service for all classes as per route. |
| WiFi / Connectivity | Onboard WiFi service (“Starlink” / Super-WiFi) available on many aircraft including Tokyo routes. |
| Seat Selection | Seat selection available via “Manage Booking” on official website/app. |
| Travel Documents | Standard travel documents required: valid passport, visa if needed, onward/return evidence. |
| Ticket Booking Process | Via official website, email/phone, through travel agents. Tokyo office handles local ticketing. Website offers bookings for Japan market. |
| Flight Status | fs.qatarairways.com/flightstatus |
| Medical Services | On-board medical equipment and standard emergency response available. For airport/hangar or ground medical services at airport see airport facilities. |
| Parking Areas | At Haneda airports: private/public parking bays exist. |
| Smoking Area | Smoking areas are regulated by Japanese airport law. Designated smoking rooms at terminals. For Haneda/Narita see airport facilities. |
| Security Services | Standard airport security (screening bags, identity checks, customs/immigration) at Tokyo airports. |
| Pet Services | Qatar Airways offers pet travel services (in-cabin/checked) subject to route and regulations. |
| Refuelling | Aircraft refuelling is handled by airport ground operations. |
| Working Hours | Tokyo office: Monday–Friday 09:00–17:30 (closed Sat/Sun & public holidays) for the city office. Airport desk may operate 24 h depending on flight schedule. |
| Facebook Official | www.facebook.com/qatarairways |
| Twitter Official | twitter.com/qatarairways |
| YouTube Official | www.youtube.com/user/qatarairways |
| Instagram Official | www.instagram.com/qatarairways |
The Tokyo Office of Qatar Airways is a dependable point of contact for passengers looking for expert assistance, flight management, and outstanding customer service across the company’s vast global network.