Philippine Airlines Manila Office in Philippines
The primary customer service hub for travelers using the nation’s flag carrier is the Philippine Airlines Manila Office. It offers useful services like travel information, baggage assistance, flight adjustments, and ticket buying. The office is situated in a handy part of Manila and is built to provide prompt assistance to both domestic and foreign visitors. The Manila Office guarantees a seamless and enjoyable travel experience, whether you require assistance with flight schedules, check-in procedures, or special travel requirements.
| Category | Details |
|---|---|
| Address | G/F, 8 Adriatico Building, Padre Faura St. corner J. Bocobo St., Ermita, Manila. |
| Contact Number | +63 (2) 8708-7628. |
| onlinebooking@philippineairlines.com | |
| Official Website | www.philippineairlines.com |
| Working Hours | Mon–Fri 6am–10pm; Sat–Sun 6am–8pm. |
| Airport Name | Ninoy Aquino International Airport (NAIA) |
| Airport Code | MNL |
| Airport Address | Pasay City, Metro Manila, Philippines |
| Terminal | Terminal 1 and Terminal 2. |
| Cabin (Carry-on) | 7 kg, maximum dimensions total ~ 115 cm (56 × 36 × 23 cm). |
| Checked Baggage – Domestic | Economy Saver (“t/e/k” etc.): 10 kg free. Other economy: 20 kg. Premium economy domestic: 25 kg. Business (domestic): 35 kg (for certain fare classes). Max single piece: 32 kg (70 lb). |
| Checked Baggage – International | Economy: 25 kg within Asia (varies by route). Premium economy: ~30 kg depending on route. Business: up to ~35 kg (depends on route). On certain long-haul / US routes: 2 pieces allowed (weight per piece depends on fare). Maximum weight per piece: 32 kg (70 lb). |
| Excess Baggage Fees | Domestic: PHP 350 / kg for certain cases per TARIF chart. International: varies by route. |
| Special / Pet Baggage | For domestic: animals/pets (container + food) are not part of free allowance. Fixed rates apply depending on weight. |
| Nearby Hotels | Newport World Resorts: Integrated resort & casino opposite NAIA Terminal 3, Pasay. There are many other hotels in Pasay / Parañaque near NAIA (business hotels, transit hotels). |
| Nearby Landmarks | Newport City (resort area) near NAIA Terminal 3. Ermita area (where the PAL city office is) – historic Manila, museum, Manila Bay nearby. |
| Nearby Amenities | Restaurants, shops, duty-free (inside NAIA) – Resorts World (casino, shopping) near NAIA T3. Airport services: lounges, shuttle, ground transport. |
| Public Transport Access | NAIA is accessible via taxis, ride-sharing (Grab), and buses. There is a free inter-terminal shuttle between NAIA terminals. Caution: There are reports of “shuttle scams” – fake people claiming to be shuttle staff; always use official shuttle points. |
| Travel Tips / Do’s & Don’ts | Do: Arrive early. NAIA can have long immigration / check-in lines. Some travelers suggest 4–5 hours prior for international flights. Do: Use the free inter-terminal shuttle if transferring. Don’t: Take “shuttle offers” from unknown persons claiming to be airport staff. Report them if suspicious. Do: Check your baggage allowance carefully — fare type (Supersaver, Saver, etc.) and route affect your baggage. Don’t: Assume you can check baggage through all terminals — sometimes you need to re-claim / re-check due to terminal / customs constraints. |
| Airport Lounges | www.philippineairlines.com/ph/en/before-you-fly/at-the-airport/international-lounge |
| Flight / Booking Info | Group Travel: PAL handles group bookings; contact their Manila office or PAL group sales team via their website or city office. Individual Travel / Ticket Booking: Can be done via PAL website, app, or via the city office in Manila. Changing / Managing Booking: Use “Manage Booking” on PAL website to modify flights, add baggage, etc. Flight Status: https://www.philippineairlines.com/us/en/flight-status |
| Pet Relief / Pet Travel | For pets: PAL allows pets on domestic flights, pet + container + food is weighed and charged. For international: pet transport depends on route, size, airline regulations. Pet relief areas at NAIA: check at the terminal upon arrival or ask PAL / NAIA staff. |
| Other Tips | Prepaid Baggage: You can purchase extra weight (prepaid baggage) when booking or before departure; it’s usually cheaper than airport excess baggage. Terminal Awareness: Know which NAIA terminal you’re flying from / to; helps for transfer, check-in, baggage. Safety / Scams: Be cautious of unauthorized shuttle or “helpers” offering terminal transfer. Use official services and always verify IDs. – Layovers: For long layovers, consider nearby hotels (e.g., Newport City) or use airport lounges to rest. |
Social Media
| Facebook official | www.facebook.com/PhilippineAirlines |
| Twitter official | x.com/flyPAL |
| YouTube official | www.youtube.com/user/flypaltv |
| Instagram official | www.instagram.com/flypal |
For travelers in need of dependable assistance and clear direction, the Philippine Airlines Manila Office continues to be a reliable source of support. Travelers may easily manage reservations, luggage problems, and travel papers thanks to the welcoming staff and convenient access to necessary airline services. In order to improve passenger convenience and guarantee stress-free travel, the office is crucial. The Manila Office is a reliable resource for assistance if you have any questions before or after your journey.