Pakistan International Airlines Quetta Office in Pakistan

Travelers can easily access booking services, ticket adjustments, flight inquiries, and baggage information at the Pakistan International Airlines (PIA) Quetta Office. The office, which is situated in the heart of Quetta, strives to provide travelers with trustworthy customer care and support. The PIA Quetta Office provides a dependable point of contact for easy and comfortable travel planning both within Pakistan and beyond, whether you require assistance with reservations, schedules, or general flying direction.

PIA Quetta Office — Contact & Office Info

Quetta International Airport (UET) — Key Info & Facilities

Check-in counters & baggage handling

Pakistan International Airlines (PIA) offers online and airport check-in, with check-in counters closing strictly one hour before departure. Passengers should arrive at the airport at least two hours before domestic flights and four hours before international flights for security, and can drop off their bags at the check-in counter if they’ve already web-checked in. The hand-carry baggage allowance is typically 7 kg for Economy class and 12 kg for Executive Economy, with specific dimensional limits, and checked baggage allowances vary by fare and destination.

• Check-in options
  • Web Check-in: Available on the official PIA website and mobile app, typically starting 24 hours before departure.
  • Airport Check-in: Proceed to the PIA check-in counters at the airport.
  • Kiosk Check-in: This service is not available for PIA passengers. 
• Airport and counter information
  • Arrival time: Arrive at the airport at least 2 hours before a domestic flight and 4 hours before an international flight.
  • Counter closure: All check-in counters close strictly 1 hour before the scheduled departure time.
  • Baggage drop: If you have already web-checked in, you can drop off your checked baggage at the counter after arriving at the airport.
  • Special assistance: If you need special assistance, you can only have one person accompany you to the check-in counter. 
• Baggage rules
  • Hand-carry allowance:
    • Economy: 7 kg maximum.
    • Executive Economy: 12 kg maximum, which can include a small briefcase.
• Hand-carry dimensions: 115 cm total (38L x 22W x 55H) for one piece.
• Liquids/Gels: Do not carry liquids, gels, or creams in your hand luggage, as they will be confiscated by security.
• Checked baggage: Allowances vary by destination and fare type. For example, domestic Economy passengers are allowed 20 kg, while international allowances vary by region.

Immigration

The Pakistan International Airlines (PIA) office in Quetta is located at 17 Hali Road, Quetta Cantt, with contact numbers 081-9203870 and 081-9203877. For immigration-related matters in Pakistan, including those involving Quetta airport, the Federal Investigation Agency (FIA) has a presence at the airport, and there are regional passport offices through the Directorate General of Immigration and Passports.

• PIA Quetta office
  • Address: 17 Hali Road Quetta Cantt
  • Contact: 081-9203870 and 081-9203877 
• Immigration in Pakistan
  • Quetta International Airport: There are “One Window Facilitation Desks” at all major airports, including Quetta, where representatives from the FIA, CAA, ASF, ANF, and Immigration and Passport departments are available for passenger facilitation.
  • General Immigration and Passport Office: The Directorate General of Immigration and Passports (DGI&P) handles passports and visas. They have a regional office in Quetta, and application forms are available there or can be downloaded online.
  • Contact: For general inquiries, you can use the DGI&P helpline or the Pakistan Citizen’s Portal.

Wheelchair assistance

The Pakistan International Airlines (PIA) Quetta office is located at 17 Hali Road, Quetta Cantt, and can be reached at 081-9203870 or 081-9203877. You can request wheelchair assistance for a flight by contacting the office, the main call center at +92 330 0786786 or 021-111-786-786, or by emailing care@piac.aero. It is best to make your request as far in advance as possible, ideally 24-36 hours before the flight, to ensure the service is available.

• Quetta office contact information
  • Address: 17 Hali Road, Quetta Cantt
  • Phone: 081-9203870 or 081-9203877 
• Request wheelchair assistance
  • Call Center: +92 330 0786786 or 021-111-786-786 (24/7)
  • Email: care@piac.aero
  • Online: You can also try to make a request by contacting them through their website’s live chat, or the special assistance form on their website, according to PIA and PIA. 
• Important tips
  • Book in advance: Request the service at the time of booking, reconfirmation, or ticketing to avoid last-minute issues.
  • Inform them of your needs: Provide details about your impairment or mobility difficulties when you make the request.
  • Report to the counter: Passengers who need special handling, like wheelchair assistance, must report to the airport counter for check-in, even if they have checked in online.

Lost & Found

Lost item with Pakistan International Airlines (PIA) in Quetta, you must file a report immediately at the Quetta airport, providing detailed information about the lost item, your full name, address, and ticket details. For general assistance or further questions about lost and found, you can also contact PIA’s 24/7 helpline at 111-786-786, or use the customer service email or online feedback form on the PIA website.

• Lost and Found process
  • Report at the airport: File a lost luggage report at the airport immediately upon arrival to ensure it is a valid claim.
  • Provide details: Give the baggage handler accurate details of your missing items, full name, address, and ticket information.
  • File online: For general queries, use the PIA customer care helpline or online contact forms. 
• Other contact information
  • 24/7 Helpline: 111-786-786
  • Email: Use the customer care email for inquiries.
  • Online form: Submit a query through the online feedback form on the PIA website.

Baggage-weighing machine

The Pakistan International Airlines (PIA) Quetta office baggage-weighing machine is located at the Quetta airport terminal. Passengers should proceed to the PIA check-in counter at the terminal, where they will find baggage-weighing machines to weigh their checked luggage before proceeding to the counter for check-in.

• Location: Quetta Airport terminal.
• How it works: Passengers should bring their checked baggage to the PIA check-in counter at the terminal.
• Process: At the counter, staff will weigh your baggage using the machine to ensure it is within the airline’s weight and size limits before you are officially checked in.
• If your bag is overweight: You will be charged for excess baggage at the counter. To avoid this, ensure your checked luggage is within the weight limits specified by PIA, which can be found on the PIA website.

Smoking area inside terminal

No designated smoking area inside the Quetta Airport terminal; smoking is prohibited indoors at most airports to comply with smoke-free policies. Smokers at Quetta Airport must use designated areas located outside the terminal building.

• No indoor smoking: Smoking is not permitted inside the terminal building.
• Outdoor smoking areas: Designated smoking areas are available outside the terminal. You will need to exit the building to use them.

Medical / First aid / Emergency medical services

Quetta Airport likely has basic first aid services, but for immediate and comprehensive emergency medical services, you should contact a dedicated ambulance service like Insaf Ambulance Services at +92 3298041122.

• Emergency medical services at Quetta Airport
  • Airport staff: Airport staff can provide immediate first aid for minor incidents.
  • Contacting a dedicated service: For more serious emergencies, it is best to contact a specialized ambulance service. Insaf Ambulance Services can be reached at +92 3298041122.
  • Hospital services: The Aria Institute of Medical Sciences in Quetta has an Emergency Department equipped to handle a wide range of critical conditions. 
• Important considerations for travelers
  • Traveler’s insurance: Ensure you have travel insurance that covers medical emergencies.
  • Medical information: Carry a copy of any important medical information and contact details.
  • Pre-travel planning: If you have a pre-existing condition, consult your doctor before traveling and carry any necessary medications or a doctor’s note.

Special meals

Travelers can likely find standard airport dining options. It’s best to contact the airport directly or your airline to inquire about specific special meals, such as vegetarian, vegan, halal, or other dietary needs, as these arrangements are typically made in advance.

• General information for travelers
  • Contact the airport: Call Quetta International Airport to ask about their food court or restaurant offerings and whether they can accommodate special requests.
  • Contact your airline: When booking your flight, you can request a special meal (e.g., vegetarian, low-fat, diabetic, kosher) through your airline. Most airlines have options for special meals, which are often prepared by an external caterer..
  • Bring your own food: If you have a strict dietary requirement, consider bringing your own snacks or food to ensure you have something to eat. 

Trolley availability inside terminal

Trolleys are available inside the terminal at Quetta Airport for passenger use, as is standard practice at major airports. You can typically find them near the entrance and baggage claim areas, and they may be free or coin-operated depending on the airport’s specific policy.

• Where to find trolleys
  • Arrivals: Look for trolleys near the baggage claim carousels after you have collected your checked luggage.
  • Departures: Trolleys are also available in the check-in area to help you transport your bags to the counters.

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For travelers looking for airline information, reservations, and travel assistance, the PIA Quetta Office is a friendly and easily accessible service facility. From planning to boarding, travelers are guaranteed a more seamless experience thanks to the attentive staff and convenient services. Passengers may depend on the PIA Quetta Office for reliable advice and crucial travel assistance whether they are traveling domestically or overseas.