Pakistan International Airlines Islamabad Office in Pakistan
Reservations, ticketing, baggage inquiries, flight adjustments, and corporate travel help are all provided by the Pakistan International Airlines (PIA) Islamabad Office in Pakistan. The office, which is strategically located in the capital city, provides customer-friendly services to assist tourists in making seamless travel plans with PIA. Employees assist travelers with specific service requests, pricing options, and travel regulations. The Islamabad Office guarantees a dependable and effective experience for all PIA clients, whether they require booking assistance, flight updates, or information on travel documents.
PIA – Office Info (Islamabad)
- Airline: Pakistan International Airlines (PIA)
- Official Website: www.piac.com.pk
- Islamabad Booking / Office Address: 49-Blue Area, Fazal-e-Haq Road, Islamabad
- Email (booking office / general queries): isbtopk@piac.aero
- Phone (booking office): 051-9209935 or 051-9059253
- Islamabad Airport Office / Contact (for airport-related queries): +92 330 0786786
- Head Office (for reference): PIA Head Office at Karachi (for general/reservation contact 24/7: +92-21-111-786-786)
Airport & Flight / Baggage Policy
- Airport: Islamabad International Airport (ISB).
- Terminal: N/A
- Baggage Allowance (Hand / Cabin baggage): Class / Flight Type Cabin Baggage Allowance* Economy (domestic/international) 7 kg max — size 38L × 22W × 55H cm (total linear 115 cm) Executive / Business class (domestic/international) 12 kg max for one bag + a small briefcase (5 kg) allowed in Business/Executive bookings.
- For checked baggage allowances: PIA’s policy can vary by route — you may need to check ticket/route-specific baggage allowance. PIA’s official baggage-guide page is referenced on their site.
- Web / Airport Check-in: PIA offers web/mobile check-in for some domestic flights (between Karachi, Lahore, Islamabad). Even if web check-in is done, you must visit check-in counter for baggage drop.
Airport & Terminal Facilities at Islamabad International Airport
- Executive / CIP Lounge / Reserved Lounges:
- There is a lounge named CIP Lounge at ISB.
- Both for domestic and international departures.
- Lounge access is pay-per-use (or via membership / lounge-pass).
- Wi-Fi: Free public Wi-Fi is available across the airport (after registration) for travellers.
- Mobile Charging Points: Yes — there are free mobile-charging booths in departure halls.
- Baggage Trolleys: Yes — airport provides complimentary baggage trolleys for luggage transport.
- Money Exchange / ATMs / Currency Exchange Counters: There are money-exchange counters and/or ATMs at the airport.
- Security / Immigration / Customs / Entry Screening:
- Security checks are present at entry.
- For international flights, passengers must pass through immigration counters.
- ISB has multiple immigration counters.
- Wheel-chair / Special Assistance: The airport provides assistance for elderly / persons with special needs — including wheelchair services.
Baggage-weighing machines
Islamabad International Airport (IIA) has baggage-weighing machines available for passenger use. These are typically found in the check-in areas.
- Types of Weighing Facilities:
- Check-in Counters: All airline check-in counters are equipped with integrated weighing scales as a standard part of the baggage handling process.
- Self-service Kiosks/Scales: The airport has featured self check-in kiosks, and generally, modern airports utilize accurate, self-service luggage scales designed to reduce check-in bottlenecks.
- Repacking Stations: There may be dedicated repacking stations where passengers can weigh their luggage before proceeding to check-in, often located near baggage wrapping services.
- Tips for Travelers:
- Weigh at Home: To avoid surprises, consider purchasing a portable luggage scale beforehand or weighing your bags at home.
- Check Airline Allowance: Baggage allowances vary significantly by airline and travel class (e.g., total weight vs. piece concept, maximum weight per bag). Always check your specific airline’s policy on their official website to avoid excess baggage fees.
- Maximum Bag Weight: Regardless of the total allowance, a single piece of checked baggage generally cannot exceed 32 kg (70 lbs) according to international regulations. Baggage over this limit must be repacked or shipped via cargo.
- Excess Baggage: If you anticipate having extra weight, purchasing excess baggage allowance online in advance is typically cheaper than paying at the airport counter.
How early should I arrive at Islamabad airport?
Check-in and bag drop often close an hour before your scheduled departure time for domestic flights, and sometimes an hour and a half before for longer-haul international flights. As a rule of thumb, you should try to arrive at Islamabad Airport two hours before you fly but check with the airline you’re flying with.
Other facilities
| Child-care room | Islamabad International Airport provides child-care facilities, including rooms equipped with changing tables, comfortable seating, and hot and cold water stations. |
| Pharmacy | Pharmacies: The airport has multiple pharmacies available for passengers. Clinic: A clinic is also available at the airport for medical assistance. Information Desk: The information desk offers some common over-the-counter medications, such as Panadol, Brufen, and Calpol, for free to passengers with minor health issues. |
| Toilets | Clean, modern, and well-maintained. |
| Telephones | The main contact numbers for Islamabad International Airport are +92 51 95505073 and +92 51 95505002. These numbers can be used for inquiries about flight details, airport services, and other facilities. |
| Car Parking | Islamabad International Airport (ISB) has both paid and free parking options, with a large and accessible lot that can accommodate many vehicles. Users have reported that paid parking can cost around 800 PKR per day. |
| Lost and Found | To find a lost item at Islamabad International Airport, contact the airport’s information desk at +92 51 9928 0300 for items left in the terminals, or contact your specific airline for items lost on a flight. |
| Flight Status | www.piac.com.pk |
Social Media
- Facebook:
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- Instagram:
- Twitter:
Passengers looking for prompt and precise travel help can still rely on the PIA Islamabad Office. The office is prepared to handle a variety of travel needs, from baggage assistance and flight information to ticketing help. Every travel experience is made easier with the support of knowledgeable personnel and easily accessible services, guaranteeing that travelers have a pleasurable trip with Pakistan International Airlines.