Pakistan International Airlines Dubai Office in UAE
The Pakistan International Airlines Dubai office is a key point for PIA’s operations in the UAE, helping Pakistani nationals, tourists, and business travellers with ticket bookings, baggage issues, cargo enquiries, and more. Located in a central Deira area, this office provides in-person services that complement PIA’s digital presence, making it easier for customers who prefer face-to-face interactions.
PIA Dubai Office Details
| Category | Details |
|---|---|
| Office Name | Pakistan International Airlines Dubai Office |
| Airline | Pakistan International Airlines (PIA) |
| Location (City, Country) | Dubai, United Arab Emirates |
| Full Address | Khalifa Al Naboodah Building, Al Maktoum Street, Deira, Dubai, P.O. Box 12858, UAE |
| Phone Number(s) | +971-4-2296 100 and +971-4-2230 267 |
| Alternate Phone / Fax | Fax: +971-4-2226 447 |
| Email Addresses | dxbtopk@piac.aero, dxburpk@piac.aero |
| Alternate Email | servicecenter@piac.aero |
| Official Website | https://www.piac.com.pk/ |
| Office Hours / Working Days | Saturday to Thursday: 08:30 AM – 06:00 PM (some sources), closed on some public holidays. |
| Nearby Airport | Dubai International Airport (DXB) |
| Services Offered | – Ticket bookings and reservations – Flight cancellations and rescheduling – Web / offline check-in guidance – Baggage queries – Visa and immigration info – Group travel and charter enquiries |
| Cargo / Freight | Cargo enquiries and information via PIA’s cargo division; regional cargo agents manage freight operations in UAE. |
| Customer Types Served | Individual / business travellers, Pakistani expatriates, tourists, students, cargo clients |
| Languages Spoken | English, Urdu, possibly Arabic (common for major airline offices in UAE) |
| Payment Methods | Likely credit / debit cards, cash (local regulations) — typical for ticketing offices (PIA website suggests standard booking options) |
| Regulatory & Sales Role | Acts as a sales and customer service office, possibly linked with PIA’s General Sales Agent network in UAE. |
| GSA Info | PIA has appointed Passenger & Cargo General Sales Agent (GSA) for Dubai territory. |
| Head Office (PIA) | PIA’s corporate HQ is in Karachi, Pakistan. Airlines Office |
| Safety & Regulation | Operates under UAE aviation and business laws; GSA contracts indicate formal regulatory mechanism. |
| Traveller Tips | – Visit during morning / early afternoon for less queue – Carry your PNR or booking reference – Use email for follow-up after in-person visit – For cargo, call ahead to check cargo agent availability |
| Why Visit This Office | Face-to-face help for complex travel issues, immediate verification of documents, reliable customer service for bookings, changes, or refunds |
| Limitations | Not all in-flight issues can be handled here (some need to be escalated to PIA’s head office), cargo capacity may be limited based on local GSA contracts |
Frequently Asked Questions (FAQs)
You can reach the PIA Dubai office at +971-4-2296 100 or +971-4-2230 267.
The office generally works from Saturday to Thursday (08:30 AM to 06:00 PM according to some sources).
Yes — the office handles booking, rescheduling, and cancellations for PIA flights.
Use dxbtopk@piac.aero or dxburpk@piac.aero for customer-service-type questions.
Yes — cargo enquiries are handled, but often through PIA’s cargo agent / GSA setup in UAE.
It is located in Khalifa Al Naboodah Building, on Al Maktoum Street, Deira, Dubai, P.O. Box 12858.
Not explicitly — for most ticketing or booking queries, walk-ins are acceptable; for cargo or specialized requests, calling ahead is recommended to check availability.
The Pakistan International Airlines Dubai office is a highly accessible and functional office for PIA customers in the UAE. With services ranging from ticketing and cancellation to cargo and travel documentation inquiries, it serves a wide variety of travellers — including expatriates, tourists, and business people.