Lufthansa Airlines Chicago Office in Illinois

An important point of contact for passengers flying with the German airline at Chicago O’Hare International Airport is the Lufthansa Chicago Office, which is situated at 10000 W O’Hare Ave in Illinois. The office is open around-the-clock to help with reservations, tickets, itinerary modifications, luggage questions, and general travel assistance. For both leisure and business travelers connecting through Chicago, staff members are on hand to respond to inquiries, offer advice, and assist in streamlining travel arrangements.

1. Office Details

Office Name: Lufthansa Airlines Chicago Office
Address: 10000 W Balmoral Ave, Chicago, IL 60666, United States
Contact Number: +1-800-645-3880
Email: customer.relations@lufthansa.com
Official Website: www.lufthansa.com
Working Hours: Open 24 hours every day

2. Airport & Check-in

Nearest Airport: Chicago O’Hare International Airport (ORD), major international airport.
Terminal for Lufthansa Flights: Terminal 1 at ORD for Lufthansa departures and check-in.
Check-in Area: Standard check-in counters and baggage drop in Terminal 1; counters open several hours before scheduled flights.

3. Baggage Allowance

Carry-on Baggage: Usually 1 piece plus a personal item (handbag/laptop) depending on fare class.
Checked Baggage: Free checked bags depend on fare/route/travel class; size limit typically 158 cm total dimensions and weight limits vary (usually 23 kg per bag in many classes).

4. Special Meals

Lufthansa offers special meals for dietary, religious, or health reasons (e.g., vegetarian, vegan, gluten-free) that must be requested ahead of time (usually up to ~24 hours before departure).

5. Airport & Security Services

Airport Security: Security checkpoints are managed by TSA at each terminal before entering the departure area.
Security Services: TSA PreCheck and full screening for international flights apply; arrive early.
Medical Services:
- O’Hare provides traveler aid desks and signage for medical emergencies.
- Urgent care clinics and first-aid support may be available, especially near major terminals..

6. Parking Areas

Main Garage: Hourly and daily parking adjacent to terminals.
Economy Parking: Lots F, G, H with free ATS shuttle to terminals.
Valet Parking: Available near major terminals (fees vary).
Cell Phone Lot: Free waiting area near terminals.

7. Smoking Areas

ORD is smoke-free indoors including all terminals and secure areas; designated smoking areas are outside the terminal buildings before security.

8. Medical & Special Assistance

O’Hare has traveler aid and support services (info desks) across terminals that can help with medical or mobility assistance.
For serious medical needs, contact airport or airline staff upon arrival.

9. Security & Passenger Assistance

Security Screening: Managed by TSA at all ORD terminals.
Passenger Help: Info desks in each terminal help with directions and emergency contacts.

The Lufthansa Chicago Office serves as an easily accessible center for travel services and customer support. For travelers on foreign flights, its position at O’Hare guarantees prompt assistance. The office assists Lufthansa customers in the Chicago region in improving their whole travel experience, whether it be through ticket buying or problem addressing.