Lufthansa Airlines Amman Office – Contact Details, Services & Airport Information
Flying with Lufthansa to or from Amman? This guide covers everything you need — contact details for the Amman office, airport — Queen Alia International Airport (AMM) — travel procedures, baggage rules, services available, how to reach the office/airport, and practical travel tips to help you plan with ease.
Lufthansa Amman Office – Contact & City-Office Details
This section gives you all essential contact information for the Lufthansa office in Amman.
| Field | Details |
|---|---|
| Airline | Lufthansa Airlines |
| City Office Address | 830454 Ellia Abu Madi St., Bldg No. 11, Shmeisani, Amman 11183 |
| Phone Number (City Office) | +962 6 5200 180 |
| Website | https://www.lufthansa.com/ |
| customer.relations@lufthansa.com | |
| Working Hours – City Office | Open 24 hours (some sources show 8:30 AM–4:30 PM Sun–Thu / Mon–Sat) |
Note: Offices across directories may show slight variations in working hours. It’s recommended to call ahead if you plan to visit the city office.
Airport Office – Queen Alia International Airport (AMM) – Info
If you are travelling, the airport-based Lufthansa desk offers additional services at AMM airport.
| Field | Details |
|---|---|
| Airport | Queen Alia International Airport, Amman, Jordan |
| Airport Office Location | “Alpha Building, 2nd Floor” in the airport complex (as per local directory) |
| Airport Contact Number | +962 6 500 2777 |
| Services Available | Check-in support, baggage enquiries, travel documentation check & flight-related passenger services |
What Is Lufthansa — At a Glance
- Lufthansa is one of the leading European carriers operating flights to/from Amman among its global network.
- The airline connects Amman with various European and international hubs, enabling further connections worldwide.
Core Services Offered by Lufthansa Amman Office
The Amman office — both city and airport — offers a variety of traveler-oriented services. Each subheading includes a short explanatory line.
Flight Bookings & Reservation Management
Helps you book new tickets, check availability and plan itineraries.
Passengers can book flights from Amman to Lufthansa’s global network, select fare types, manage connecting flights, and ask about seat availability or special fare offers when contacting the Amman office.
Ticket Changes, Cancellations & Rebooking
Allows modifications to existing tickets in accordance with fare conditions. If you need to change travel dates, routing, or cancel your ticket, the office can guide you through fare rules, rebooking fees, and alternate flights (depending on availability).
Baggage Allowance Guidance & Special Baggage Help
Helps you understand baggage rules and handle special items or extra baggage. Lufthansa’s free baggage allowance (checked baggage + carry-on) depends on travel class — the office can advise you clearly, including for special items such as sports gear or oversized luggage.
Check-in & Airport Procedures Assistance
Guides you through check-in, documentation, arrival time, and boarding procedures. Whether using online check-in or airport counters, the Amman office can clarify what you must carry, when to arrive, and which counters to use at Queen Alia Airport.
Flight Status & Travel Updates
Provides current information on delays, cancellations, or schedule changes. In case of disruptions, passengers can contact the Amman office to check alternate flights, rebooking options, or special travel arrangements.
Assistance for Passengers with Special Needs
Supports travellers needing mobility help, family travel, or medical assistance. Whether elderly passengers, travellers with reduced mobility, infants, or families — the office can arrange wheelchair service, special boarding, or other assistance if notified ahead of time.
Group Bookings and Corporate Travel
Tailored services for business travellers, group bookings, and complex itineraries. Large group bookings, multi-passenger tickets, corporate travel plans, and coordinated logistic support can be handled via the Amman office.
Baggage Allowance Rules for Lufthansa Flights from/to Amman
Understanding baggage rules helps avoid extra charges or complications. Below is an overview based on class of travel and ticket type.
Carry-On (Hand) Baggage Policy
Carry-on allowance is standard across all classes with size/weight limits.
- Passengers are allowed cabin baggage; exact weight and size depend on fare and route.
- Dimensions and weight may vary — always check your booking confirmation.
Checked Baggage Allowance
Checked baggage allowance depends on fare class and route.
| Cabin Class | Free Checked Baggage (Typical) |
|---|---|
| Economy Classic / Flex | 1 piece, up to 23 kg |
| Business Class | 2 pieces, each up to 32 kg |
| First Class / Premium (when applicable) | As per ticket conditions (often more generous) |
- Maximum allowed dimension per piece (sum of length + width + depth) is 158 cm (62 inches) on most flights.
- For infants (under age 2) travelling on adult’s lap, baggage allowances may differ — check at time of booking.
Excess, Oversize or Special Baggage
Extra baggage beyond allowance incurs fees and may require pre-approval.
- Items exceeding weight/size limits charged under excess baggage policies.
- Oversize, heavy items (e.g. sports equipment, musical instruments) should be declared and may need special handling or air-cargo arrangements.
- Always confirm rules and charges with the Amman office before travel.
Flying Through Queen Alia International Airport (AMM) — What to Know
For all Lufthansa passengers departing or arriving via Amman, the city’s main airport — Queen Alia International Airport — is your hub. Here’s what travellers should know about AMM.
Airport Overview
Queen Alia International Airport is the largest and busiest airport in Jordan, serving Amman and acting as a key international gateway.
Airport Layout & Terminals
- The airport features modern terminals designed for international travel, with lounges, duty-free shops, food outlets, and passenger amenities.
- For Lufthansa flights, proceed to the designated check-in counters (as per your booking) in the departure hall.
Transport to/from Airport
- The airport is connected to Amman by shuttle buses, taxis, and private car services.
- Plan sufficient travel time from city to airport — traffic, peak hours, or delays may affect journey time.
Passenger Facilities at AMM
- Lounges for premium passengers and Star Alliance Gold members.
- Duty-free shopping, retail stores, restaurants and cafés.
- Information desks, currency exchange, medical and first aid services, and lost & found counters.
Step-by-Step Guide for Lufthansa Travellers in Amman
If you are flying with Lufthansa from Amman, this checklist helps ensure everything runs smoothly:
1. Confirm Your Flight & Booking Details
Double-check flight date, time, departure terminal, ticket class, and baggage allowance.
2. Reach the Airport Early
For international travel, arrive at least 2.5 to 3 hours before scheduled departure to allow time for check-in, security, immigration, and boarding.
3. Online Check-in (If Available)
If your booking allows online check-in — use it. It can save time at the airport and help you secure better seat selection.
4. Pack Wisely — Understand Baggage Allowances
Follow the allowance rules (carry-on and checked baggage). If you have extra luggage or special items, declare them ahead of time or pay applicable fees.
5. Keep Travel Documents Accessible
Passport, visa (if required), flight ticket/booking confirmation, and any additional documentation should be easily retrievable.
6. Use Lufthansa or Airport Desk for Help When Needed
If questions arise — about seat selection, baggage, flight changes, or special assistance — visit the Lufthansa desk at city office or airport.
7. On Arrival — Collect Luggage Carefully
Inspect your bags, keep baggage tags safe, and report any damage or loss immediately at the airport’s lost & found or airline desk.
What the Amman Office Can Assist With (Beyond Booking)
Besides ticketing and reservations, the Lufthansa Amman office provides additional useful support:
- Advice on visa and entry requirements when flying from Amman to other destinations.
- Help with layovers or connecting flights via Lufthansa hubs.
- Assistance for families travelling with infants or children.
- Travel planning advice: seat selection, fare upgrade options, special meal requests, and frequent-flyer enquiries (when applicable).
- Customer support for complaints, refunds, cancellations, or re-routing in case of delays/disruptions.
Frequently Asked Questions (FAQs)
The main office is at 830454 Ellia Abu Madi St., Building No. 11, Shmeisani, Amman 11183.
+962 6 5200 180 is listed as the contact number for the city office.
Lufthansa flights to/from Amman operate via Queen Alia International Airport (AMM).
For checked baggage: Economy — typically 1 piece up to 23 kg; Business — 2 pieces up to 32 kg each; size limit per bag — 158 cm total dimensions.
Many directory sources list 24/7 operation; there may be variation depending on working hours — calling ahead is advised.
Yes — the office handles ticket changes, rebooking and cancellations subject to the fare conditions.
Yes, online check-in is available — but check your booking conditions and route eligibility,
Travel Tips for Lufthansa Passengers Flying From/To Amman
- Always re-confirm flight status a day before departure (terminal changes, timing, delays).
- Travellers with heavy or oversized baggage should contact the office ahead to pre-arrange and pay necessary fees.
- Keep copies of booking, passport, visa, and contact numbers (airline and airport) handy in both digital and paper format.
- For layovers, ensure connection times are sufficient — Queen Alia Airport and major Lufthansa hubs may have immigration & security formalities.
- Arrive early — during busy periods or holidays, queues at check-in or security may take extra time.
- For special needs (mobility, medical, infants), inform Lufthansa Amman office as early as possible to arrange assistance.
Conclusion
The Lufthansa Airlines Amman Office in Jordan stands as a reliable resource for all passengers — whether booking new tickets, changing travel plans, checking baggage rules, or seeking travel assistance. With a well-located city office in Amman and an airport desk at Queen Alia International Airport, Lufthansa ensures that travellers have easy access to services and support. By understanding baggage allowances, arriving at the airport early, and following the travel tips above, you can enjoy a smooth and stress-free journey with Lufthansa from Amman.