The main hub for travelers going to and from Poland is the LOT Polish Airlines New York Office. Ticketing, airline queries, baggage assistance, special meal requests, and advice on travel papers are among the services offered by the office.
| Item | Details |
|---|---|
| Office Address | 500 Fifth Ave, Suite 408, New York, NY Another source: Queens, NY 11430, United States |
| Contact Number (Office) | +1 212‑789‑0970 Alternate: +1 718‑244‑4444 (airport info) |
| Email ID | contact.mailing@lot.pl |
| Official Website | www.lot.com |
| Terminal at Nearby Airport | The airline operates at John F. Kennedy International Airport (JFK) and is reported to use Terminal 1. |
| Nearby Airport(s) | JFK Airport (Queens, NY) |
| Baggage Allowance – Carry‑on | For Economy: 1 piece up to 8 kg; dimensions max 55 × 40 × 23 cm. |
| Baggage Allowance – Checked | Depends on class & route. For U.S./Canada routes: Economy up to 23 kg (50 lb); dimensions max 158 cm (62 in) total linear. |
| Luggage Inquiry / Lost & Found | The airline’s “Problems with baggage” section covers missing/damaged baggage. For airport: lost & found at JFK via airport services. |
| Check‑in Area | At JFK Terminal 1 for LOT flights. Online check‑in available via website. |
| Medical Services | N/A |
| Parking Areas | JFK Terminal 1 parking, cell‑phone lots and off‑airport parking listed. |
| Smoking Areas | JFK Terminal 1 is non‑smoking indoors. Designated outdoor smoking areas exist. |
| Security Services | Standard airport security handled by the Port Authority of New York and New Jersey at JFK. |
| Airport Assistance / Meet & Greet | Meet & Greet services may be available via terminal services or through LOT add‑ons. |
| Wheelchair Services | standard airport wheelchair assistance available at JFK for all passengers. |
| Customer Service Desks | LOT customer service desk at JFK Terminal 1 (check‑in area) and general airport information desks. |
| Retail Services | Terminal 1 at JFK: shopping options available for passengers. |
| Food & Beverage | Terminal 1 has restaurants and cafés for travellers. |
| Information Kiosks | General airport information kiosks at JFK Terminal 1. |
| Ground Transportation | At JFK: taxi, rideshare, AirTrain, parking lots etc. Terminal 1 access via AirTrain. |
| Travel Documents | As with all international flights: valid passport + any applicable visa/ESTA/entry documents required. LOT’s website recommends checking documents. |
| WiFi Services | JFK Terminal 1 offers WiFi and internet access. |
| Flight Status | www.lot.com/us/en/flight-status |
| Cancellation Policy | LOT’s “Ticket changes and refunds” section covers cancellations and changes. |
The New York office of LOT Polish Airlines guarantees effective, dependable, and customer-friendly help with its committed team and extensive services, making foreign travel smooth and stress-free for every traveler.