Kenya Airways Addis Ababa Office in Ethiopia
Travel assistance, flight queries, ticket purchasing, and reservation management are all handled by the Kenya Airways Addis Ababa Office in Ethiopia. The office offers assistance with special service requests, baggage regulations, and check-in instructions. For passengers flying with Kenya Airways from Addis Ababa, it offers a convenient point of contact.
Key contact & travel details
| Field | Information |
|---|---|
| Airline name | Kenya Airways. |
| Office address | Hilton Hotel / Menelik II Ave, P.O. Box 3381, Addis Ababa. |
| Nearby airport | Addis Ababa Bole International Airport (ADD). |
| Airport code | ADD. |
| Terminal | International flights use Terminal II (Bole). Kenya Airways operates from the international terminal for Addis services. |
| Official website | www.kenya-airways.com. |
| Contact number(s) | +254 711 024 747 / +254 734 104 747. +251 11 551 4258 / +251 11 551 3018 . |
| Relations@kenya-airways.com | |
| Working hours | Kenya Airways Global Contact Centre: 24-hours. |
| Online check-in | www.kenya-airways.com/en/book-manage/post-booking/check-in/ |
| Flight status | www.kenya-airways.com/en/book-manage/flight-status |
Airport services & passenger facilities
| Service / Facility | What to expect (Addis Ababa Bole / Kenya Airways) |
|---|---|
| Family-friendly facilities | Family restrooms/child-friendly areas and general family assistance available at the airport. Airlines generally offer preboarding for families with young children. |
| Dining & shopping | Terminal II (international) has restaurants, cafés and retail shops; duty-free and food options are available airside. |
| Check-in & ticketing | Kenya Airways has ticketing/check-in counters at the international terminal. |
| Baggage services | Standard Kenya Airways baggage rules apply airport lost & found / baggage tracing handled via the airline’s baggage services desks at the airport. |
| Security | Standard airport security screening at Bole. |
| Information desks | Airport information desks are located in the terminal; airline counters also provide flight and gate information. |
| Passenger lounges | Airport and some partner lounges available in Terminal II. |
| Restrooms & facilities | Terminal II has modern restrooms, prayer rooms and seating areas. |
| Special assistance | Special assistance (wheelchair, reduced mobility) available. Request in advance via Kenya Airways or at check-in counters. |
| Medical assistance | Airport medical/first-aid services available at Bole. For in-flight medical needs contact cabin crew. |
Social Media
| www.facebook.com/KenyaAirwaysKE | |
| x.com/KenyaAirways | |
| www.instagram.com/officialkenyaairways | |
| You Tube | www.youtube.com/@KenyaAirwaysKQ |
For a seamless and enjoyable journey, the Kenya Airways Addis Ababa Office provides dependable client service. Passengers receive helpful advice on everything from ticket services to baggage and flight updates. Travelers may easily find answers to their questions about Kenya Airways in Ethiopia.