Japan Airlines Honolulu Office in Hawaii

The Japan Airlines Honolulu Office (Hawaii) is situated at Daniel K. Inouye International Airport at 300 Rodgers Blvd., Honolulu, HI 96819. Booking or canceling flights, rescheduling, online or airport check-in, baggage and duty-free allowance inquiries, visa or immigration assistance, traveling with pets or animals, misplaced luggage, flight information, and access to airport lounges and in-flight amenities are just a few of the many traveler needs that the office assists with.

Basic Info — JAL Honolulu Office & Airport

• JAL Honolulu Office Address: 300 Rodgers Blvd, Honolulu, HI 96819, United States
• Airport served: Daniel K. Inouye International Airport (HNL)
• Terminal for JAL at HNL: Terminal 2 (both departures and arrivals)
• JAL Office Phone / Reservation Contact (USA): +1-800-525-3663 / +1-800-525-3663 / +1-800-525-3663)
• Email: jal_ask@jal.com
• Official Website: www.jal.com/en

Baggage / Luggage / Check-in / Lost & Found / Related Services

• Baggage Services / Inquiry Phone Number: 1-800-102-4135 (for baggage services & related queries)
• Baggage Allowance / Policy Info: Economy/Premium Economy get 2 bags (23kg/50lbs each), while First/Business Class get 3 bags (32kg/70lbs each), with a total dimension limit (L+W+H) of 203cm per bag, plus carry-on rules of 10kg total weight for one main item and a personal item.
  • Policy Info: www.jal.co.jp/jp/en/inter/baggage/checked
• Check-in Area / Ticket Counter: JAL check-in is at Terminal 2, Lobby 5 as per airport lobby listing.
• Check-in Time Window (at HNL): Counter opens about 4 hours 10 minutes before departure and closes roughly 1 hour before departure — for JAL flights.
• Lost & Found (at airport level): If you lose items at the airport, contact the Lost & Found Office — located on the ground level of the Terminal 2 Parking Garage. Phone: +1 808-836-6683. Hours: Mon–Fri, 08:00–16:00 HST.
• If item lost at TSA Security Checkpoint: Call TSA at (808) 831-2312.

Airport & Passenger Services at HNL

• Wheelchair / Accessibility / Special Assistance Services: Provided at HNL. Passengers can request wheelchair attendants (for check-in, security, boarding) when booking with their airline. Airport offers ADA-compliant parking, accessible restrooms & family restrooms, escort services for passengers with limited mobility.
• Medical Services / Medical Aid: Terminal 2 offers medical aid services as part of airport amenities.
• Information & Visitor Assistance / Info Kiosks: The airport runs a “Visitor Information Program (VIP)”, with counters across terminals (including Terminal 2) where travelers can get assistance. Info counters operate 5:00 a.m. – 10:45 p.m daily. Call for inquiries: +1 (808) 836-6413; email: dot.air.vip@hawaii.gov
• Retail / Duty-Free / Shops / ATMs / Currency Exchange: Terminal 2 includes shopping outlets, duty-free shops, retail shops, newsstands; also ATMs and currency exchange services are available.
• Food & Beverage (Restaurants, Cafés, Bars): Yes — Terminal 2 has restaurants, cafes, bars and other dining options for travelers.
• Parking / Parking Areas / Accessible Parking: HNL airport provides parking garages and lots; there are accessible (ADA-compliant) parking spaces near elevators/entry points in their garages and parking facilities.
• Smoking Areas: There are designated smoking areas at HNL Airport (though not necessarily within lounges).

Ground Transportation / Other Services & After-Flight Amenities

• Car Rentals: Several car-rental companies provide services from HNL: major ones like Avis, Budget, Hertz, Enterprise, Europcar, Thrifty, and some local ones. Rental car counters are accessible from the airport.
• Taxis / Ride Shares / Shuttles: Taxi stands and ground transportation options are available outside the terminal. Shuttle services and accessible taxi/van services (for passengers with disabilities) are also available.
• Public Transit: The local bus system (e.g. “TheBus” in Honolulu) is available from the airport, including accessible buses for passengers with disabilities.
• Airport Hotels / Transit Hotels / Rest Areas: Terminal 2 offers rest zones, and there are car-rental and ground-transportation kiosks available for onward travel.

Social Media Official

From airline reservations and check-ins to baggage and visa help, the Japan Airlines Honolulu Office is a convenient one-stop shop for travelers’ needs in Hawaii. Their staff strives to make your trip easier and hassle-free, whether you make reservations or run into problems while traveling.