ITA Airways Zurich Office in Switzerland
Passengers traveling from Switzerland with the Italian airline are served by the ITA Airways Zurich Office, which is situated at Zurich Airport (FH62+Q6 Kloten). Booking tickets, rescheduling or canceling them, checking in (online or at the counter), baggage inquiries, lost-and-found help, and special assistance services for elderly or disabled passengers are just a few of the many traveler needs that the office manages. Additionally, they assist passengers passing through Zurich with regular customer service requests and advice with travel documents or visas.
ITA Airways — Zurich Office Information
| Item | Details |
|---|---|
| Address / Location | Zurich, Switzerland — office associated with Zurich Airport Kloten (code ZRH). |
| Airport | Zurich Airport (ZRH) |
| Contact Number | +41 43 508 52 30 |
| Email ID | complaints@ita-airways.com |
| Official Website | www.ita-airways.com |
| Working Hours (office) | Monday–Friday 08:00–19:00 |
| Services Provided by Zurich Office | 1) Flight booking / ticketing. 2) Cancellations / changes. 3) Online & counter/self‑service kiosk check-in. 4) Baggage enquiries / support. 5) Special assistance (e.g. for disabled / elderly). 6) Customer care. |
Additional notes
- For baggage issues (lost, damaged, irregular), general guidelines refer travellers to contact airline or the airport lost‑and‑found.
- The central contact for general ITA services (worldwide) is +39 06 85960020.
Zurich Airport — Relevant Airport Services & Facilities
| Category | Facility / Service |
|---|---|
| Terminal & Check‑in Area for many non‑Swiss/ non‑Schengen carriers | Zurich Airport has multiple terminals/buildings. According to a source, ITA’s terminal at ZRH is Terminal 1. Note: Airport layout: the airport has Airside Centre + terminals/pier gates A, B/D, E; check‑in areas are grouped: many airlines not in main Swiss/Lufthansa group use Check‑in 2. |
| Flight Status | www.ita-airways.com/en_in/info-voli |
| Online Check‑in | www.ita-airways.com/en_in/fly-ita/check-in/online-check-in |
| Airport Parking | Zurich Airport provides official parking garages and outdoor parking lots; online booking possible. There are also special parking facilities for people with reduced mobility. |
| Wheelchair / Reduced‑Mobility / Meet & Assist Services | Yes — the airport offers special assistance for passengers with reduced mobility (wheelchair, help through check‑in, security, to the aircraft, barrier‑free routes) when requested in advance. |
| Lost & Found / Baggage Storage / Porter Services | Lost & Found desk exists — for items left at airport or in transit; there is also a left-luggage / baggage‑storage service, and a porter service for assistance with luggage. |
| Medical Services | Zurich Airport provides a medical center / medical services for passengers. |
| Security Services / Screening | Security screening, passenger & baggage screening handled by standard airport ground services. |
| Retail Shops & Shopping | There is a large shopping area at the airport — many stores, duty‑free, shops, boutiques, gift shops, etc. |
| Food & Beverage / Restaurants / Cafés / Lounges | Many restaurants, cafés, snack bars, coffee shops, bars, and lounges are available in public and airside (after security) areas. |
| Smoking Area / Lounges | Smoking is only allowed in designated smoking lounges in the airport (not everywhere). |
| Airport Assistance / Meet‑and‑Greet / Special Services | The airport offers “Meet & Assist” or PRM services (for persons with reduced mobility), including assistance from check‑in to boarding or arrival to exits. |
| Customer Service / Information Desks / Service Center | There are information desks/service centres at check‑in halls and arrival halls for passenger support and queries. |
Social Media
| www.facebook.com/ITAAirways | |
| www.instagram.com/itaairways | |
| YouTube | www.youtube.com/@itaairways |
| x.com/ITAAirways |
For travelers traveling to or from Switzerland, the ITA Airways Zurich Office provides a comprehensive range of services. This office can assist you with special needs, baggage assistance, flight changes, and check-in. Particularly when traveling abroad, using its services can make your trip easier and less stressful.