Iberia Airlines Madrid Office in Spain

When it comes to booking tickets, changing flights, luggage questions, and travel help, the Iberia Airlines Madrid Office in Spain provides dependable support. The office, which is ideally located in the city, assists travelers with special service requests, refunds, and reservations. Employees offer advice on seat choices, travel documentation, and the advantages of reward programs. The office is renowned for providing both individual and group tourists with amiable service. The Madrid staff at Iberia guarantees easy and effective trip planning, whether you require flight information or customer service.

Key Info for Iberia — Madrid Office & Airport

• Iberia Office Address: C/ Martínez Villergas, 49, 28027 Madrid, Spain
• Iberia Airport-Office Location (MAD): Adolfo Suárez Madrid–Barajas Airport, Av de la Hispanidad, s/n, 28042 Madrid, Spain
• Contact Phone Number: +34 900 111 500
• Email: info@iberia.es
• Official Website: https://www.iberia.com
• Working Hours / Office Hours: 9:00 am to 6:00 pm (Monday to Friday)

Airport & Terminal / Check-in / Baggage Info

• Main Terminal for Iberia at MAD: Terminal 4
• Check-in Area: Located on Level 2 (2nd floor) of Terminal 4.
• Check-in Desks / Counters: For example desks 780–799 (business class), 810–829 (international), 850–859 (domestic + Africa), 870–886 (US flights), 900–906 (UK, Japan, etc.) depending on route.
• Self-service kiosks: Available — 48 self-service kiosks for check-in (with or without baggage) at T4.
• Baggage Allowance (standard for many flights / fare classes): Generally: one free checked baggage up to 23 kg, total checked-plus-carry luggage (sum of dimensions) not to exceed 158 cm.
• Baggage Services / Inquiries contact: +34 900 111 500.
• Luggage inquiry / lost baggage / baggage-claim: On arrival at Madrid airport with Iberia, baggage collection is on Arrivals level in T4. For issues or lost baggage, there is a customer-service desk in the arrivals hall.

Nearby Hotels, Landmarks & Amenities Near MAD

• Popular hotels close to the airport: Hotel Clement Barajas, Hotel Nuevo Boston, Crowne Plaza Madrid Airport, and TaCH Madrid Airport Hotel are some of the commonly booked ones near MAD.
• These hotels often offer convenience for transfer flights or early-morning departures.
• The airport area (Barajas district) also provides amenities like hotels, restaurants, easy transport connections to central Madrid via metro/ bus/ taxi.

What Iberia’s Madrid Office / Airport Can Help You With / Services

• Booking flights, seat reservation / seat selection.
• Online check-in or airport check-in.
• Baggage allowance, baggage inquiries, lost baggage / missing luggage support.
• Flight information, flight status, in-flight services, upgrades (e.g. Business class), travel documentation/visa inquiries, meet and greet, airport transfers.
• Customer service desks at check-in (Level 2), boarding area (gates), and arrivals at T4 — useful for last-minute help, lounge info, flight disruptions, etc.

Travel Tips & Suggestions for Passengers Using Iberia via Madrid

• If you fly through Madrid with Iberia — expect check-in at Terminal 4 (or T4S for some international flights).
• Use online check-in when possible to save time; additionally T4 has many self-service kiosks.
• For lost or missing baggage: upon arrival go to the arrivals-level customer service desk in T4 (baggage-claim hall) to report.
• If you have overnight lay-over or delayed flight and want a hotel near the airport — consider Hotel Clement Barajas, Nuevo Boston, Crowne Plaza MAD-Airport, or TaCH Madrid Airport Hotel for convenience.
• Keep the general contact number +34 900 111 500 and email info@iberia.es handy for any queries or issues (baggage allowance, seat reservation, flight changes, etc.).

Smoking areas

Madrid-Barajas Airport (MAD) offers limited smoking options: you’ll find a dedicated smoking terrace (with vending machines) airside in Terminal 4 (T4), which is the main designated spot; otherwise, you must go outside the terminal buildings to landside areas for smoking, as e-cigarettes and smoking are banned indoors and airside.

• Where to find smoking areas at MAD:
  • Terminal 4 (T4): Look for the designated smoking terrace on the north side of the airport, offering tables, seats, and vending machines.
  • Outside the Terminal: For all other terminals (T1, T2, T3), you must exit the building to designated spots before security (landside) to smoke. 
• Key things to remember:
  • No Indoor Smoking: Smoking (including e-cigarettes) is strictly prohibited in all enclosed spaces and airside (after security) in other terminals.
  • Vending Machines: The T4 terrace has vending machines for tobacco products.

Madrid Office Travel Guide: Key Airport Details

Map Location

For travelers in need of prompt assistance, clear travel instructions, and speedy service, the Iberia Airlines Madrid Office is a useful location. Bookings, luggage, check-in, and other travel-related issues are all handled by the staff. Travel planning is made easier by their customer-friendly approach and easy communication. Travelers from Iberia may rely on the Madrid Office for dependable and competent assistance in Spain.