Ethiopian Airlines Washington DC Office in USA

For travelers flying with Ethiopian Airlines, the Ethiopian Airlines Washington DC Office in the USA is a crucial point of contact. During regular business hours, the office in Alexandria, Virginia, assists with reservations, ticketing, travel inquiries, ShebaMiles programs, and modifications to airline tickets. Additionally, it links travelers with customer service and flight schedule help. For help with airport-related issues and operational questions, the airline also keeps an office at Dulles International Airport.

Ethiopian Airlines — Washington DC & Airport Offices (USA)

City Office (Sales / Customer Service)

• Address: 3133 Mt. Vernon Avenue, Alexandria, VA 22305, USA
• Phone: +1‑703‑682‑0570 / Toll‑Free: 1‑800‑445‑2733
• Fax: +1‑703‑682‑0573
• Email: WASCTO@ethiopianairlines.com
• Working Hours: Mon–Sat: ~09:00–17:00
• Website: www.ethiopianairlines.com

Airport Office — Washington Dulles International

• Address: 1 Saarinen Circle, Dulles International Airport, Lower Level Office #G‑53G, Sterling, VA 20166
• Tel: +1‑703‑572‑6809
• Fax: +1‑703‑572‑8738
• Email: wasapt@ethiopianairlines.com

Flight Contacts & Booking

• Global Call Center (US/Canada): 1‑800‑445‑2733 (24/7)
• Flight Status: www.ethiopianairlines.com/in/book/booking/flight-status
• Online Check‑In: www.ethiopianairlines.com/book/check‑in

Flight & Airport Operational Information

Baggage Allowance

• Economy gets 1 carry-on (7kg, 23x40x55cm) plus a personal item, and checked bags are often 2 pieces at 23kg each on international routes (check for specific routes like China/DOH). 
• Business gets 2 carry-ons (7kg each) and more checked pieces/weight (e.g., 2x32kg or 3x23kg on many routes).

Check‑In Information

• Online Check‑In: Opens about 48 hours before departure and closes ~2 hours before international flights.
• Airport Counter / Kiosk: Available at IAD terminal upper level ticketing.

Wheelchair & Special Assistance

• Ethiopian Airlines offers wheelchair assistance (request in advance).
• IAD also has wheelchair services available — informed through your airline or airport staff.

Washington Dulles International Airport (IAD) — Key Facilities

Airport Name: Washington Dulles International Airport (IAD)
IATA Code: IAD
Terminal Layout: Main terminal + 5 concourses (A, B, C, D, Z) with AeroTrain connection.

Passenger Services

• Lost & Found: Call IAD Lost & Found at 703‑572‑8479.
• Security Services: TSA checkpoints available; TSA Cares support for passengers with disabilities.
• Airport Assistance / Meet & Greet: Third‑party Meet & Greet services.
• Medical Services: Emergency medical responses available; call 911 for urgent care on‑site.
• Wheelchair: Airport provides wheelchair assistance — arrange via airline or at service desk.

Food & Beverage

• Numerous cafes, fast food, sit‑down restaurants, and coffee shops across concourses.

Retail Services

• Duty‑free and retail shops available in main terminal and concourses for international travelers.

Parking & Ground Transport

• Parking Options: Terminal Parking, Valet, Economy Parking, Disabled parking spaces near terminal/shuttle.
• Cell Phone Lot & EV Charging: Available.

Smoking Areas

• Dulles Airport provides dedicated smoking rooms/areas in the terminal.

The Ethiopian Airlines Washington DC Office offers direct services for reservations, travel information, and customer support, which is crucial for travelers in the United States. During business hours, their team is accessible to assist you with reservations, ticket modifications, and general flying inquiries. For passengers’ issues related to overseas travel, this office makes sure they have local access to airline support.