Ethiopian Airlines Addis Ababa Office in Ethiopia
Located at the heart of the capital, the Ethiopian Airlines Addis Ababa Office serves as a central hub for travelers seeking flight bookings, cargo handling, and customer inquiries. With modern facilities and multilingual staff, it caters to both domestic and international passengers, offering smooth travel management and real-time assistance.
| Details | Information |
|---|---|
| Office Name | Ethiopian Airlines Addis Ababa Office |
| Airline | Ethiopian Airlines |
| City / Country | Addis Ababa, Ethiopia |
| Full Address | Ethiopian Airlines Head Office, Airport Road, Addis Ababa, Ethiopia |
| Contact Number | +251 11 517 8222 |
| Email ID | info@ethiopianairlines.com |
| Official Website | www.ethiopianairlines.com |
| Office Hours | Monday – Sunday: 8:00 AM – 6:00 PM |
| Working Days | Open all week |
| Airport Served | Addis Ababa Bole International Airport (ADD) |
| IATA Code (Airport) | ADD |
| City Code | ADD |
| Nearby Landmarks | Bole Medhane Alem Cathedral, Friendship Business Center, Edna Mall |
| Transport Options | Accessible via taxi, local minibus, and app-based ride services |
| Nearest Hotels & Restaurants | Skylight Hotel, Golden Tulip, Kaldi’s Coffee |
| Parking Availability | Free and secured parking spaces |
| Payment Options | Cash, Credit/Debit Card, and Mobile Payment |
| Ticketing & Reservations | Flight bookings, date changes, and ticket upgrades available |
| Refund / Cancellation Help | Assistance for refund requests and revalidation |
| Cargo & Freight Services | Air cargo booking, delivery, and tracking |
| Group / Business Travel | Corporate travel plans and group discount arrangements |
| Frequent Flyer Program | ShebaMiles membership management |
| Lost & Found Services | Coordinated via Bole International Airport’s Lost Property Section |
| Baggage Assistance | Oversized, delayed, and damaged baggage queries handled |
| Accessibility Services | Wheelchair access and medical travel coordination |
| Visa / Travel Documents Check | Guidance for visa validity and entry requirements |
| Language Help | English, Amharic, and French-speaking staff |
| Lounge Access | Sheba Cloud Nine Lounge entry details and passes |
| Wi-Fi Availability | Free internet access for walk-in passengers |
| Safety Measures | Emergency exits, CCTV monitoring, and security staff |
| Customer Relations Desk | Handles travel feedback and passenger inquiries |
| Tour & Transit Guidance | Local sightseeing advice and airport transit coordination |
| Collaboration Partners | Works with Ethiopian Holidays and major travel agencies |
| Travel Updates & Alerts | Provides weather, schedule, and destination advisories |
| Headquarters / Regional Office | Addis Ababa Bole International Airport Complex, Ethiopia |
| Social Media Channels | Facebook, Twitter |
FAQs:
The office operates daily from 8:00 AM to 6:00 PM.
Yes, the office provides on-site rebooking, date change, and upgrade facilities.
Absolutely. Ethiopian Airlines Cargo team handles bookings, tracking, and delivery queries.
Yes, travelers can enroll, update, or redeem ShebaMiles points directly at the office.
You can easily reach the office by taxi, city minibus, or private ride-share apps.
The Ethiopian Airlines Addis Ababa Office remains the primary center for travelers across Africa and beyond. With complete booking facilities, travel guidance, and on-site services, it ensures passengers experience the reliability and excellence that Ethiopian Airlines is known for.