Endeavor Air Des Moines Office in Iowa
The Des Moines International Airport terminal (service code: DSM) is home to the Endeavour Air Des Moines office in Iowa. Bookings, baggage inquiries, flight status, cancellations, check-ins, and related services for travelers utilizing Endeavor’s flights are handled by the office, which may be reached around-the-clock at 800-221-1212. In addition to performing planned and engine maintenance, line checks, and other technical services on CRJ-series aircraft, Des Moines serves as Endeavor’s regional maintenance facility.
Endeavor Air — Des Moines Office
| Field | Information |
|---|---|
| Address (Des Moines office) | G8PP+53 Des Moines, Iowa, USA |
| Contact Number (Office / Customer Service) | 800-221-1212 |
| Email ID | corporate.communications@endeavorair.com |
| Official Website | www.endeavorair.com |
| Terminal at DSM | The airport has a single main terminal with two concourses (A and C) — all airlines (including regional carriers like Endeavor Air) operate from there. |
| Working Hours (Office) | 24 hours daily |
| Baggage Allowance | Endeavor Air, as a Delta Connection carrier, follows Delta’s policies, offering varying allowances by fare: Economy usually gets 1 carry-on (7kg/15lbs) + 1 personal item, while First Class gets 2 carry-ons + 1 personal item, plus free checked bags (often 2 x 23kg/50lbs in First, but Basic Economy might have none) |
| Additional Services | 1) Flight booking/ reservation. 2) Baggage services. 3) Customer support for delays/cancellations. 4) Check-in. 5) Meet & greet. 6) Missing luggage help. |
Des Moines International Airport (DSM) — General Info & Facilities
| Aspect | Details / Notes |
|---|---|
| Airport Name & Code | Des Moines International Airport IATA: DSM |
| Airport Address | 5800 Fleur Drive, Des Moines, Iowa 50321, USA |
| Airport Contact — General / Customer Care | +1 515-256-5050 Email: kmkovarna@dsmairport.com |
| How to Reach / Public Transport Access | Taxi stands & rideshare (Uber, Lyft) available outside baggage claim exit. Local public bus: DART Bus Route 8 serves the airport — runs between DSM airport and downtown. Rental-car counters (several major firms) inside terminal baggage-claim area. |
| WiFi / Internet | Free unlimited Wi-Fi (via Boingo / Verizon) throughout the terminal. |
| Trolleys / Luggage Carts | Luggage carts available in baggage claim area — cost is US $6 (with US $1 deposit, refunded when returned). |
| Pet & Animal Services / Pet Relief Area | Pet relief area for ticketed passengers with pets / service animals. Located outside terminal by the parking garage (near the skywalk). Pets must be in carriers. |
| Accessibility / Services for Special-Needs / Disabled | Airport provides wheelchair assistance, adapted restrooms, TDD (telephone device for deaf), family restrooms / changing tables, adapted parking spaces. |
| ATM & Currency Exchange / Banking Services | ATMs available in terminal & concourse near restaurants. However — currency exchange is currently not available at DSM. |
| Customs & Immigration / Port-of-Entry Status | DSM is a designated port of entry (Port 3513), with on-site U.S. Customs / USDA inspectors. The airport has a CBP facility in the main terminal for international arrivals, where passport & immigration control occurs before baggage claim. Security screening (e.g. Transportation Security Administration, TSA PreCheck) is also available. |
| Travel Documents & Security Screening | Passengers should carry valid ID, boarding pass; for international travel, passport/visa as needed. TSA screening applies for carry-on / checked baggage; prohibited items (e.g. large liquids/weapons) will be screened. |
| Payment Methods | For luggage carts: cash or credit card accepted. Rental-car counters, parking lots, taxi/ride-share accept standard payment — cash or major credit cards (as per typical US airport norms). |
| Parking Facilities | Several parking lots: Long-Term, Economy 1 Red, Economy 2 Blue, Economy 3 Green, Economy 4 Gray — plus shuttle-service from remote lots. |
| Lost & Found / Baggage Claim / Missing Luggage | Baggage claim near terminal exits. For lost/missing luggage, a “Lost Item Report” online is available. |
| Information & Help Desks / Telephones | Info desk near baggage claim. There is a general phone line +1 515-256-5100 for assistance. |
Social Media
| www.facebook.com/9EAir | |
| YouTube | N/A |
| www.instagram.com/endeavorair | |
| x.com/endeavorair |
Endeavor Air’s Des Moines headquarters offers dependable assistance to passengers while guaranteeing operational readiness behind the scenes by combining customer-facing services with necessary aircraft maintenance under one roof.