El Al Airlines New York Office in USA
The El Al Airlines New York Office serves as a central hub for travelers flying between New York and Israel. Located in Manhattan, the office assists with ticketing, reservations, baggage claims, cargo inquiries, and corporate travel management. With expert staff, easy access to JFK Airport, and dedicated traveler services, it ensures a smooth and hassle-free travel experience for both leisure and business passengers.
Office Information
The El Al NYC office provides in-person assistance for all travel-related needs, including ticketing, cancellations, baggage inquiries, and loyalty program assistance.
| Category | Details |
|---|---|
| Office Name | El Al Airlines New York City Office |
| Airline | El Al Airlines |
| Address | 100 Wall Street, 4th Floor, New York, NY 10005, USA |
| Phone Number | +1 800‑223‑6700 |
| Alternate Contact | +1 212‑852‑0600 |
| customerrelations@elalusa.com | |
| Website | elal.com |
| Working Hours | Monday to Friday, 9:00 AM – 5:00 PM |
| Airport Counter / Cargo Desk | JFK Airport cargo office: Prologis JFK Cargo, Building 75, Jamaica, NY |
| Services Provided | Ticketing, reservations, baggage claims, refunds, travel document guidance, cargo coordination, loyalty program inquiries |
Nearby Hotels & Restaurants
Travelers visiting the office or arriving at JFK can conveniently access nearby accommodations and restaurants. Multiple transport options make reaching the airport or office hassle-free.
- Hotels: Millennium Downtown, The Wall Street Hotel, Hilton Garden Inn, Marriott Downtown.
- Restaurants: Fast-casual, cafés, and fine dining options are available within walking distance.
- Transport: Subway, bus, taxi, and rideshare options to the office and JFK.
- Lounges: Eligible travelers may access El Al lounges at JFK.
New York Airport Office Information
JFK Airport is the main hub for El Al Airlines flights from New York. This table summarizes the key details for passengers.
| Category | Details |
|---|---|
| Airport Name | John F. Kennedy International Airport (JFK) |
| Location | Queens, New York, USA |
| Terminals | 6 passenger terminals (1–8, including 4 used for international flights) |
| Runways | 4 main runways |
| Check-in Counters | Dedicated El Al counters for ticketing and baggage |
| Cargo Services | Prologis JFK Cargo, Building 75, Jamaica, NY |
| Lost & Found | Office-assisted baggage claims and tracking |
| Passenger Facilities | Lounges, restaurants, retail shops, ATMs, free Wi-Fi |
| Transportation | Subway (AirTrain JFK), buses, taxis, Uber/Lyft |
| Security | TSA lanes, PreCheck, full customs & immigration services |
| Hours of Operation | 24/7, including all passenger and cargo terminals |
| Special Assistance | Wheelchairs, medical aid, unaccompanied minors |
JFK is one of the busiest international airports in the U.S., connecting New York to Israel and other destinations worldwide. Passengers flying El Al can access dedicated check-in counters, cargo facilities, and lounges for a comfortable travel experience. The airport is fully equipped with modern amenities, multiple transportation options, and comprehensive security measures to ensure smooth operations
Services Provided at the New York City Office
The El Al NYC office handles a range of traveler needs, ensuring convenience and efficiency for both leisure and business passengers:
- Ticketing & Reservations: Book flights, select seats, and modify itineraries.
- Refunds & Cancellations: Process cancellations, refunds, or reschedules.
- Baggage Assistance: File claims for lost, delayed, or damaged luggage.
- Visa & Travel Document Guidance: Assistance with documentation for Israel and connecting flights.
- Cargo Services: Coordinate freight and express shipments via JFK Cargo.
- Frequent Flyer Program assistance: Manage Matmid loyalty accounts and redeem points.
- Special Assistance: Help for passengers with wheelchairs, minors, or medical needs.
- Corporate Travel Solutions: Booking and travel management for organizations.
- Customer Feedback & Complaints: Handle complaints and provide resolution.
Additional Services & Nearby Amenities
The office is strategically located in Manhattan, providing easy access to hotels, restaurants, and transport.
- Hotels Nearby: Millennium Downtown, The Wall Street Hotel, Hilton Garden Inn.
- Restaurants: Cafés and fine dining options within walking distance.
- Transportation: Subway, bus, taxi, and rideshare options to reach JFK Airport or the office.
- Lounges: Eligible travelers may access El Al lounges at JFK.
- Travel Guidance: Office staff advise on baggage, visa, and connecting flights.
- Emergency Contact: Dedicated line for urgent travel issues.
- Language Assistance: Staff communicate in English and Hebrew for smooth service.
Baggage Policies & Handling
El Al’s baggage policy ensures safety and convenience. Passengers can track claims, report issues, and receive assistance for fragile or oversized items through the NYC office or JFK Airport staff.
| Category | Details |
|---|---|
| Cabin Baggage | 1 standard-size bag + 1 personal item, weight limits vary by class |
| Checked Baggage | Weight allowance varies by ticket class; business class higher than economy |
| Delayed Baggage | Report within 21 days |
| Lost/Damaged Baggage | File claim within 7 days |
| Claim Submission | Form submission via NYC office or email |
| Tracking | Claim reference provided for updates |
| Special Items | Fragile or oversized items handled with care |
Traveler Tips
These tips ensure passengers experience minimal delays and smooth processing when visiting the NYC office or traveling via JFK Airport.
- Call Ahead: Confirm requirements or appointments at +1 800‑223‑6700.
- Bring Documents: Keep ticket, passport, and baggage tags ready.
- Arrive Early: Reach JFK at least three hours prior to international flights.
- Online Check-in: Use El Al’s website to save time.
- File Claims Quickly: Submit baggage or service claims promptly for timely processing.
- Special Assistance: Notify staff in advance for wheelchairs, minors, or medical requirements.
FAQs – Frequently Asked Questions
100 Wall Street, 4th Floor, New York, NY 10005, USA.
Monday to Friday, 9:00 AM – 5:00 PM.
Call +1 800‑223‑6700 or email customerrelations@elalusa.com.
JFK Airport, Prologis JFK Cargo, Building 75, Jamaica, NY.
Yes, submit the official claim form to the NYC office or via email.
Yes, arrangements can be made in advance for wheelchairs, unaccompanied minors, and medical assistance.
Yes, the office provides assistance for group bookings and private charter travel.
Yes, staff can communicate in English and Hebrew for smoother service.
Yes, staff can advise passengers on connecting flights, visa requirements, and travel documentation
Yes, nearby public parking lots and metered street parking are available
The El Al Airlines New York City Office provides comprehensive traveler services, including ticketing, baggage handling, cargo coordination, and corporate travel assistance. Its Manhattan location and coordination with JFK Airport make it a convenient and reliable hub for international travel. Passengers can rely on the office for professional guidance, efficient service, and seamless connections for flights to Israel and beyond.