Edelweiss Airlines Rio de Janeiro Office in Brazil
The Edelweiss Airlines Rio de Janeiro office is situated on Av. Vinte de Janeiro in Ilha do Governador and services passengers at RIOgaleão International Airport in Brazil. For Edelweiss passengers, this office offers flight support services such ticketing, baggage services, customer support, and general travel information. It provides direct phone and email communication through the airline’s worldwide customer service and is open around-the-clock. It offers travel advice for overseas trips, flight status checking, and boarding inquiries.
| Category | Information |
|---|---|
| Airline Name | Edelweiss Airlines |
| Office Address | Av. Vinte de Janeiro, s/nº – Ilha do Governador, Rio de Janeiro – RJ, 21941‑900, Brazil |
| Office Contact Phone | +41 848 333 593 |
| Office Email | services@flyedelweiss.com |
| Official Website | https://www.flyedelweiss.com |
| Flight Status | https://www.flyedelweiss.com/de/en/fly/flight‑information |
| Online Check‑in Link | www.flyedelweiss.com/de/en/fly/at‑the‑airport/check‑in/online‑check‑in |
| Airport | RIOgaleão International Airport. |
| Airport Terminal | Flights usually operate from the International terminal at GIG. |
| Baggage Allowance | Typically: Economy ~23 kg. Business ~32 kg. Extra/oversize incurs fees. |
| Terminal Check‑in Area | Check‑in desks are in the international departures hall. Use the airline counter or self‑service kiosks if available. |
| Medical Services at Airport | General airport medical services are provided by GIG, for in‑flight or special medical/assistance planning contact Edelweiss customer service/contact form. |
| Parking Areas | GIG offers multiple short‑ & long‑term parking lots (P1, P2, P3). Details on airport website. |
| Smoking Areas | GIG has designated outdoor smoking zones. smoking inside terminal buildings is prohibited. |
| Security Services | Standard aviation security screening per Brazilian & international regulations is conducted at all passenger checkpoints. |
| Airport Assistance / Meet & Greet | Edelweiss and airport offer assistance services (special support, early assistance) with advance request via customer service contact at least 48 h before. |
| Lost & Found | Report missing items directly at GIG lost & found desk or through airline baggage irregularity (PIR) report. |
| Wheelchair / Mobility Services | Available with advance notice. Edelweiss offers special support and wheelchair assistance. |
| Customer Service Desks | Edelweiss service desk at GIG and general airport help desks are available in terminals. |
| Retail Services | Duty‑free shops, newsstands, travel essentials, and boutiques available throughout GIG. |
| Food & Beverage | Cafés, restaurants & fast food available in both departures and arrivals levels at GIG. |
At the main international airport, visitors can get round-the-clock assistance with reservations, baggage, and flight questions at the Edelweiss office in Rio de Janeiro. Traveling with the Swiss leisure carrier is made easier by its direct communication channels and constant service availability.