Delta Airlines Boise Office – Complete Guide for Travelers at BOI

Delta Airlines Boise Office is your central hub for ticketing, check-in, baggage handling, cargo services, and passenger assistance at Boise Airport (BOI). Whether you’re flying for business, leisure, or connecting via Delta, this comprehensive guide covers everything — office location, terminal details, baggage rules, passenger services, additional amenities, travel tips, and more.

Boise Airport may be smaller compared to major U.S. airports, but it offers modern facilities and convenient access to Delta’s services. Knowing the exact location of the office, check-in counters, and terminal layout will save you time and make your journey seamless.

Delta Airlines Boise Office – Key Information

Office Details	Information
Office Name	Delta Airlines Boise Office
Address	3201 W Airport Way #1000, Boise, Idaho 83705
Phone Number	+1 (208) 383‑3110
Reservations / Helpline	+1 (800) 221‑1212
Office Hours	7 AM – 11 PM, Daily
Terminal / Gate	Concourse B, Second Floor
Services Provided	Ticketing, check-in, baggage, SkyMiles, special assistance, cargo guidance

Purpose of the Office:

• Book, cancel, or modify flights
• Check-in and boarding assistance for domestic and connecting flights
• Baggage inquiries, including lost, delayed, or damaged luggage
• Special assistance for unaccompanied minors, wheelchair users, and travelers with special needs
• SkyMiles loyalty program inquiries and upgrades
• Guidance on cargo shipments and airline logistics

Delta Boise Office is not only a ticketing and check-in hub but also a service center for passenger queries, ensuring smooth travel experiences for all types of travelers.

Boise Airport (BOI) – Terminal & Layout

Boise Airport, also known as Boise Air Terminal or Gowen Field, is the main airport serving the Treasure Valley area. Despite being relatively compact, the airport is modern and traveler-friendly, making it easy to navigate for Delta passengers.

Airport Facts

Boise Airport is the main gateway for southwestern Idaho, serving both domestic and limited international flights. It offers modern facilities and efficient passenger handling.

• IATA / ICAO Codes: BOI / KBOI
• Owner / Operator: City of Boise
• Annual Passengers: ~4.99 million (2024)
• Runways:
  • 10L/28R – 10,000 ft, Asphalt
  • 10R/28L – 9,763 ft, Asphalt
• Facilities: Rental car desks, baggage claim, lounges, TSA checkpoints, airport shops

Terminal Structure

The terminal features a single concourse with multiple gates, easy navigation, and amenities like lounges, retail stores, and dining options.

• Basement: Administrative offices, storage, mechanical services
• Ground Level: Baggage claim, rental car counters, Delta passenger service offices
• Second Level: Check-in counters, security screening (TSA PreCheck and CLEAR available)
• Gates / Concourses:
  • Concourse B: 13 gates, Delta flights at B20, B22 a/b, plus common-use gates
  • Concourse C: 11 gates, mostly walkways, 2 jet bridges

Understanding terminal levels and concourse layouts is crucial for efficient travel, especially for passengers handling baggage, connecting flights, or requiring assistance.

Delta Check-In Options at Boise Airport

Delta operates primarily from Concourse B within the airport’s single terminal. Knowing check-in options can save valuable time.

Check-In Options:

Passengers can check in at self-service kiosks, online, or at Delta’s staffed counters for added convenience and quick boarding.

• Self-Service Kiosks: Located on the second floor; ideal for printing boarding passes or dropping off baggage quickly
• Counter Check-In: Staffed desks for full-service check-in, special assistance, and oversized baggage handling
• Sky Priority Check-In: For eligible SkyMiles members and premium cabin passengers
• Security Access: TSA checkpoint on the second floor, with PreCheck and CLEAR options
• Boarding: After security, proceed to Concourse B gates (B20, B22 a/b for Delta flights)

Traveler Tips:

Arrive early, carry valid ID, review flight updates, and be aware of TSA security procedures for smooth travel.

• Arrive 2–3 hours before departure for domestic flights; longer if checking baggage or traveling internationally
• Use online check-in 24 hours prior to save time
• Keep boarding passes and baggage tags ready for security checks
• Pre-request assistance for mobility, pets, or unaccompanied minors
• Check your flight gate status frequently using the Delta app or airport monitors

Delta Baggage Services at Boise Airport

Delta provides efficient baggage services at Boise Airport to ensure passengers can travel worry-free.

Baggage Claim & Handling:

Efficient baggage carousels and trained staff ensure timely delivery of luggage with minimal wait times.

• Location: Ground floor of the terminal
• Number of Carousels: 4 standard carousels and 2 oversized baggage slides
• Lost or Delayed Baggage: Report immediately at the Delta baggage office on the ground floor
• Delta Cargo: Located at 2703 Apollo St, Boise, ID, handling freight, mail, and special shipments

Baggage Policies:

Delta follows standard carry-on and checked baggage rules, including weight limits and restricted items; fees may apply for oversized luggage.

• Arrive early for checked baggage to avoid delays
• Special items like sports equipment or instruments require consultation with Delta staff
• Keep Property Irregularity Report (PIR) numbers for missing baggage
• Document any damages with photos before leaving the carousel
• Cargo shipments should be coordinated directly at the Delta Cargo facility

Passengers should familiarize themselves with Delta’s baggage rules for weight, size, and prohibited items to ensure smooth processing.

Services and Amenities at Delta Boise Office

Delta Boise Office offers a variety of core services for passengers and a wide range of airport amenities.

Core Services	Additional Amenities
Flight booking & changes	Free Wi-Fi throughout the terminal
Check-in kiosks & counters	Charging stations at gates
Special assistance	Family facilities (nursing rooms, child areas)
SkyMiles account support	Pet relief areas
Boarding support	Currency exchange & ATMs
Pet travel guidance	Car rental desks & ground transport
Unaccompanied minor assistance	Lounges (eligibility-based)
Visa/travel documentation guidance	Travel info desks
In-flight connectivity guidance	Airport maps and info kiosks

These amenities and services make Delta Boise Office a convenient and traveler-friendly hub, especially for passengers who require assistance, travel with family, or carry cargo.

Additional Facilities & Cargo Services

Delta Boise Office also manages cargo and freight operations, separate from passenger services.

Delta Cargo – Boise Facility:

Handles freight, express parcels, and special shipments with dedicated personnel ensuring safe and timely deliveries.

• Location: 2703 Apollo St, Boise, ID 83705
• Handles freight, mail, package shipments, and airline logistics
• Contact Number: 800‑352‑2746

Administrative & Traveler Assistance:

Customer service staff provide ticketing, refunds, reservation help, and assistance for passengers with special needs.

• Administrative units are located at 3201 W Airport Way, Ste. 110
• Accessibility requests for mobility, hearing, or visual impairment can be pre-arranged
• Special services for unaccompanied minors, elderly passengers, and pet travel

Delta Airlines ensures both passenger and cargo operations run smoothly and efficiently.

Traveler Tips for Delta Boise Office

• Arrive early to avoid check-in and baggage delays
• Use online check-in whenever possible
• Pre-request assistance for wheelchairs, pets, or minors
• Retain all baggage tags and PIR numbers
• Check flight status and gate numbers on Delta app
• Utilize Wi-Fi, charging stations, family rooms, and pet relief zones
• Plan ground transportation ahead: taxi, rideshare, or shuttle
• For cargo shipments, contact Delta Cargo directly at Apollo Street facility
• Ask for Sky Priority services if eligible
• Familiarize yourself with airport layout for a faster navigation experience

Nearby Hotels & Restaurants

For travelers needing accommodation or meals near Boise Airport:

Hotels:

Several hotels, including the Boise Centre Hotel and Hyatt Place, are located nearby for convenient lodging.

• Boise Airport Hotel – 2 min drive
• Residence Inn by Marriott – 3 min drive
• Hampton Inn & Suites – 5 min drive

Restaurants:

Travelers can enjoy dining at airport cafes, quick-service counters, and nearby local restaurants offering diverse cuisine.

• Boise Fry Company – casual dining, 5 min drive
• Red Robin – family-friendly, 4 min drive
• Starbucks & local cafés inside airport terminal

This helps Delta passengers plan layovers or early morning flights conveniently.

Ground Transportation & Parking

• Parking Options: Short-term, long-term, and economy parking available at Boise Airport
• Rideshare: Uber, Lyft pickups available at designated areas
• Taxis & Shuttles: Taxis and hotel shuttle services operate 24/7
• Public Transit: ValleyRide buses connect the airport to downtown Boise

Planning transportation ahead of time ensures stress-free arrival or departure.

Frequently Asked Questions (FAQs)

The Delta Airlines Boise Office at 3201 W Airport Way, Boise, ID serves as a comprehensive hub for travelers. From ticketing, check-in, baggage handling, and cargo to special assistance and SkyMiles services, knowing the office location, terminal layout, and amenities ensures a smooth and hassle-free travel experience.

Delta Boise Office is designed to provide convenience, efficiency, and traveler satisfaction for both domestic and international passengers. Whether flying for business, leisure, or sending cargo, planning ahead with this guide will save you time and stress.