Copa Airlines Cali Office in Colombia
In Cali, Colombia, Copa Airlines is the local sales and customer service center for travelers who require assistance with reservations, baggage inquiries, flight modifications, cancellations, check-in information, and bookings. The office is primarily open throughout the week and is normally situated at La 14 Pasoancho, Cl. 13 #80-60, Cali, Valle del Cauca. It helps passengers with general questions concerning overseas flights and Copa Airlines services.
Copa Airlines Cali Office & Official Airline Contacts
| Item | Details |
|---|---|
| Office Name | Copa Airlines |
| Office Address | La 14 Pasoancho, Cl. 13 #80‑60, Torremo Linos, Cali, Valle del Cauca, Colombia |
| Contact Number | +57 601 3209090 / +507 217 2672 |
| Email ID | customerservice@copaair.com |
| Official Website | https://www.copaair.com |
| Working Hours | 08:00 – 17:00 (Mon‑Fri) |
| Terminal Info | International & domestic departures/arrivals at CLO |
| Baggage Allowance Info | www.copaair.com/en‑gs/travel‑information/baggage‑information |
| Luggage Inquiry | Handled at airline counter at airport or via Copa customer service online/phone. |
| Check‑in Area | At Copa counters inside the airport terminal at CLO (International departures). |
| Official Flight Status / Online Check‑in | https://checkin.copaair.com |
Alfonso Bonilla Aragón International Airport (CLO) – Services & Facilities
| Service / Facility | Details |
|---|---|
| Nearby Airport | Alfonso Bonilla Aragón International Airport (CLO) in Palmira, Valle del Cauca (~15 km from Cali city) |
| Medical Services | First‑aid services available, passengers with special needs should notify airline at booking. |
| Parking Areas | Multiple parking sectors: International side (Services Ejecutivos), Central & Long‑stay. |
| Smoking Areas | Designated smoking areas in terminal. |
| Security Services | Standard security checkpoints for international flights. |
| Airport Assistance / Meet & Greet | Meet & greet / special assistance should be arranged with airline. |
| Lost & Found | Lost luggage/personal items handled at airline counters or airport customer service desks. |
| Wheelchair Services | Available, must be requested in advance with airline/booking agent. |
| Customer Service Desks | Information desks on terminal levels, open approx 06:00 – 22:00. |
| Retail Services | Shops, duty‑free stores in international area. |
| Food & Beverage | Cafés, restaurants, coffee shops inside the terminal. |
| Information Kiosks | Info kiosks located in central terminal areas. |
| Ground Transportation | Taxis 24 h, buses to/from Cali & Palmira, car rentals, private transfers. |
In Valle del Cauca, the Copa Airlines Cali office is a vital hub for airline patrons, offering bookings, ticketing, and travel assistance. Although hours and specific services may vary, it is advised to check before coming as it aids travelers flying with Copa with flight arrangements and problem solving.