The service prioritizes a higher-end regional experience, with leather seats, greater legroom, complimentary snacks and drinks, and a checked bag. For instance, Contour highlighted amenities like all seats with extra legroom, a free checked bag, and food and beverage service in a 2025 press release for a route between Plattsburgh and Washington-Dulles.
| Item | Details |
|---|---|
| Airline | Contour Airlines. |
| Airport | Plattsburgh International Airport (PBG), Plattsburgh, NY, USA. |
| Address | 42 Airport Lane, Plattsburgh, NY 12903, USA. |
| Email ID | customercare@contourairlines.com |
| Contact Number | 1-888-332-6686 |
| Official Website | www.contourairlines.com |
| Terminal | Main passenger terminal at PBG (single terminal) |
| Flight Status | www.contourairlines.com/flight-status |
| Flight Check-in | Check-in at the ticket counter until 30 minutes before departure. |
| WiFi Services | Free WiFi available throughout the PBG terminal. |
| Refueling / Fuel Services | At the airport: Jet A and 100LL fuel available for FBOs. |
| Pet Services | Small domestic dogs and cats are welcome in cabin (carrier under seat) with advance reservation by phone. |
| Travel Documents | For U.S. domestic flights, standard TSA identification applies. PBG reminds travelers of REAL ID requirements. |
| Passenger Amenities | At PBG: free WiFi, full-service restaurant & bar, service animal area. |
| Baggage Handling | Contour’s baggage policy: one piece included; additional pieces incur fees at some markets. |
| Lost & Found / Luggage Inquiry | For PBG: lost item form via airport. For Contour: contact customer care at baggage page. |
| Seat Selection | Passengers travelling with Contour receive free seat selection. |
| Parking Areas | PBG: Parking lots are just steps from terminal; EV charging stations available. |
| Working Hours | Customer Experience support: 24 hrs/day, 7 days/week. For the local airport, services align with scheduled flights (terminal opens ~2 hrs before departure). |
| Ticket Booking Process | Book online via Contour’s website; you may also call 1-888-332-6686. select flight, pay fare, receive confirmation. |
the Plattsburgh office offers a convenient local support point for passengers departing from or arriving at Plattsburgh International Airport, backed by a regional-jet service model that aims to deliver a higher comfort standard than typical small-market carriers.