China Southern Airlines Guangzhou Office in China
One of China’s biggest airlines, China Southern Airlines, has its headquarters in Guangzhou, Guangdong, which includes the Guangzhou Office. It acts as a primary point of contact for passengers and partners with general questions, ticket assistance, and customer service. The office manages reservations, flight information, and service difficulties and is open around-the-clock with phone help. It links passengers to both domestic and international routes and facilitates operations at the airline’s primary hub, Guangzhou Baiyun International Airport.
China Southern Airlines Office & Contact Details
| Category | Information |
|---|---|
| Main Office | China Southern Airlines (City Ticket Office), 181 Huanshi W Rd, Yuexiu District, Guangzhou, Guangdong, China |
| Airport Office | China Southern Airlines – Guangzhou Baiyun International Airport office, Liwan Rd, Liwan District, Guangzhou, Guangdong, China |
| Head Office Address | No. 68 Qixin Road, Baiyun District, Guangzhou, Guangdong Province, China |
| General Contact Number | +86 400 869 5539 (24/7) |
| Alternative & HQ Contact | (8620) 8611‑2480 (HQ) |
| customerservice@csair.com | |
| Official Website | https://www.csair.com/ |
| Online Check‑In | https://www.csair.com/au/en/online_checkin/ |
Airport Services & Passenger Information
| Service Category | Details |
|---|---|
| Nearby Airport | Guangzhou Baiyun International Airport (CAN) |
| Terminal / Check‑in Area | China Southern counters typically in Terminal 2 (Departures) at Guangzhou Baiyun Airport. |
| Baggage Allowance | Varies by route/fare. Standard includes cockpit‑free baggage allowance (often 1 suitcase ~23 kg for many international flights) confirm with your ticket class. |
| Luggage Inquiry / Lost & Found | Guangzhou Baiyun lost & found counters manage lost items. China Southern baggage query +86‑20‑86122921 / +86‑20‑86122913 |
| Airport Assistance / Meet & Greet | Often available if booked. Inquire at the counter or customer service desk. |
| Wheelchair Services | Standard airport wheelchair assistance service available. Request at check‑in or service counter. |
| Security Services | Airport provides full security screening in departure and arrival halls. |
| Medical Services | Basic medical/emergency support available at airport medical center. |
| Parking Areas | Multiple long‑/short‑term parking at Guangzhou Baiyun Airport. |
| Smoking Areas | Smoking lounges are present in designated airport zones. |
| Customer Service Desks | China Southern counters + airport info desks within the terminals. |
| Retail Services | Duty‑free + retail shops throughout the airport. |
| Food & Beverage | Cafés, restaurants, fast food available across terminals. |
An important operational and customer support hub for this significant airline is the China Southern Airlines Guangzhou Office. From its Guangzhou base, it is open 24/7 and offers crucial help with reservations, airline information, and travel advice. Being the center of China Southern’s network, it is essential to ensuring passengers traveling throughout China and beyond have a seamless experience.