China Eastern Airlines St Petersburg Office in Russia
The China Eastern Airlines St. Petersburg Office offers local assistance for reservations, flight details, modifications, cancellations, and other travel-related services to passengers and tourists in St. Petersburg, Russia. Customers can get assistance with questions, customer care concerns, and airport support related to China Eastern flights at the office, which is connected to China Eastern’s presence at Pulkovo Airport. The office is open every day to help regional and international passengers utilizing the airline’s network, and contact information includes phone numbers and email support.
China Eastern Airlines — St Petersburg Office & Pulkovo Airport Info
| Category | Details |
|---|---|
| Airline Office Name | China Eastern Airlines Saint Petersburg Office |
| Address (Office) | Saint Petersburg, Russia |
| Contact Phone (Office) | +7 20 7935 2676 |
| Alternate Office Contact | (852) 2862 8688 |
| Official Office Email | ir@ceair.com |
| Official Website | www.ceair.com |
| Working Hours | 24 hours / every day |
| Nearby Airport | Pulkovo Airport (Saint Petersburg Airport, LED) |
| Airport Terminal Used | Terminal 1. Both domestic & international. |
| Check-In Area | China Eastern check-in desks are located in the main departures hall of Terminal 1. Arrive 2–3 hrs prior to departure. |
| Airport Security Services | Standard airport security screening for all passengers prior to check-in & boarding. Passport control / customs inside terminal. |
| Medical / First Aid Services | First aid / medical assistance available inside Pulkovo Airport terminal. |
| Airport Parking Areas | P1, P2, P3. short-term parking near terminal, and P4 long-term with shuttle. |
| Airport Smoking Areas | Smoking not permitted inside terminal. designated outdoor areas before security. |
| Baggage Allowance | • Checked baggage: Usually 2 pieces free for Economy Standard/Flexible fares on international routes (max 23 kg each, 158 cm). • Carry-on: Typically 1 piece (size limit ~55×40×20 cm) international routes. |
| Special Meals (China Eastern) | Special meals (e.g., vegetarian, vegan) must be requested before 48 hrs prior to departure via airline reservation system or travel agency (My Vegan Trips) |
| Airport Medical Checks / Services | First aid and medical services are provided at Pulkovo Airport. Airline can also assist with special medical needs upon request at check-in counter. |
| Security Services | Passenger security screening by airport authority. Additional airline document/boarding pass check at China Eastern counter. |
Notes / Tips
- Terminal: Pulkovo Airport operates mainly from Terminal 1 for international flights.
- Check-in: China Eastern may allow online check-in via its website/app in certain cases, but often passengers check in at airport counters, especially for international routes.
- Special Assistance (e.g., wheelchairs): Contact China Eastern or request at the airport before departure for support.
- Medical services inside airports are generally available, but airline medical support (like oxygen) needs advance request.
For travelers flying with China Eastern Airlines in Russia, the St. Petersburg office is a helpful local contact. Flyers in the St. Petersburg area can make trip plans and customer service easier with its easily available contact choices and assistance services. For China Eastern’s services in Russia, using this office can facilitate more effective communication and problem-solving.