The British Airways Johannesburg Office offers complete assistance for flight bookings, baggage inquiries, group travel, and other travel-related services. Conveniently located in the city’s central area, it connects travelers from South Africa to major global destinations including London, New York, and Dubai.
Office Contact Information Category Details Airline Name British Airways Office Name British Airways Johannesburg Office Location Johannesburg, South Africa Full Address 6th Floor, 138 West Street, Sandton, Johannesburg, South Africa Contact Number +27 11 441 8600 Email Address customercare.za@ba.com Office Hours Monday–Friday: 9:00 AM – 5:00 PM Customer Helpline +27 10 344 0130 (24-hour global helpline) Airport Served O. R. Tambo International Airport (JNB) City Code JNB Manager / Representative Office Manager – British Airways South Africa Languages Spoken English, Afrikaans
Travel & Flight Details Flight Destinations from Johannesburg Check-in Options Flight Information Updates London Heathrow, Dubai, New York, Singapore, and Paris Online check-in, mobile app, and airport kiosks Real-time updates via British Airways website or mobile app
Passenger & Travel Services Main Services Offered Refund & Rebooking Group & Corporate Travel Flight bookings, baggage inquiries, upgrades, and lounge access Flight date changes, cancellations, and refunds processed at the office Tailored packages for business travelers and event groups
Special Assistance & Travel Features Accessibility Features Pet Travel Assistance Health & Safety Updates Wheelchair access, mobility aid arrangements, and priority boarding Pet transport coordination with approved travel crates Regular updates on health advisories and entry requirements
Cargo & Baggage Services Cargo Enquiries Lost or Delayed Baggage Extra Baggage Requests Dedicated cargo service at O. R. Tambo Airport Report at baggage desk or online tracking Additional luggage can be purchased via office or website
Additional Travel Information Payment Options Frequent Flyer Program Travel Insurance & Add-ons Accepts credit/debit cards, cash, and bank transfers Executive Club – earn and redeem Avios miles Offers travel insurance, seat selection, and upgrade assistance
Nearby Essentials Nearby Landmarks Nearest Hotels Nearby Attractions Nelson Mandela Square, Sandton City Mall Garden Court Sandton City, Hilton Sandton Apartheid Museum, Gold Reef City, Lion Park
Online & Contact Channels The British Airways Johannesburg Office is a reliable destination for travelers across South Africa. Whether you need to manage reservations, request baggage help, or explore group flight packages, the office provides professional assistance and access to British Airways’ global network from Johannesburg.
