Avianca Airlines Lima Office in Peru

With a local office in Miraflores at Av Pardo 811, Piso 4, Avianca has a dedicated airline presence in Lima, Peru. Flight reservations, ticket modifications, baggage questions, and general travel information are all handled by the Lima office. It works closely with services at Jorge Chávez International Airport for travel needs and provides assistance by phone and email at servicioavianca@avianca.com. Travelers can get assistance with schedules, cancellations, and customer service inquiries thanks to this office.

Avianca Airlines – Lima Office, Peru

Office Address

• Av Pardo 811, Piso 4, Miraflores, Lima, Peru — main city office location.

Contact Information

• Phone Number: +51-1-511-8222
• Email ID: servicioavianca@avianca.com
• Official Website: https://www.avianca.com

Office Hours

• 24 hours

Online Services

• Online Check-In: www.avianca.com/us/en/your-booking/check-in
• Flight Status: www.avianca.com/us/en/your-booking/flight-status

Baggage Allowance & Luggage Support

• Avianca baggage services and inquiries including lost luggage assistance are handled through general Avianca contact numbers (e.g., 1-800-284-2622) and online tools.

Jorge Chávez International Airport (LIM) – Lima, Peru

Airport & Nearby Info

• Airport Name: Jorge Chávez International Airport (LIM)
• Address: Av. Elmer Faucett s/n, Callao 07031, Peru.
• Airport Phone: +51 1 5173100
• Nearest City: Lima (≈11 km to the city center).

Check-In Area

• Main check-in counters and self-service kiosks are typically on Level 3 of the terminal.

Terminal & Structure

• Single major terminal with Levels for Arrivals, Check-In, Security, and Lounges.

Passenger & Airport Services

Security Services

• Standard passenger and baggage security screening at designated areas before departure gates.

Medical Services

• Emergency medical services and a medical centre available 24 hrs at the airport.

Lost and Found

• Lost & Found Office: Located on the 3rd floor in the check-in area; service hours typically 08:00–20:00 daily.

Wheelchair / Accessibility / Assistance

• Wheelchair assistance and special needs support available. Request in advance through airline or airport assistance desk.

Parking Areas

• On-site parking with short-term and long-term options near terminal access.

Smoking Areas

• Airport rules typically restrict smoking to designated outdoor areas only.

Airport Assistance / Meet & Greet

• Airport information desks provide general assistance; private meet-and-greet services may be organized through airlines or third-party providers.

Wheelchair Services

• Available — request through airline or at check-in desk before departure.

Customer Service Desks

• Multiple passenger service desks throughout terminal for inquiries about flights, transport, delays, lost items, etc.

Retail & Dining

Retail Services

• Duty-free shops and local retail outlets are available in terminal areas.

Food & Beverage

• Restaurants, cafes, and fast-food options located across airport levels.

Airport Information Kiosks

• Airport information counters are scattered around the terminal, aiding with directions and services.

Ground Transportation

Options to/from Airport

• Airport Express Lima shuttle: runs between the airport and central areas like Miraflores.
• AeroDirecto / buses: public transport routes connecting Lima city and airport.
• Taxis / Ride-hailing: official taxi stands and app-based pickups available outside arrival areas.
• Car Rentals: counters for rental companies (Avis, Hertz, etc.).

Additional Tips

• Arrive 3 hrs before international flights due to security and check-in times.
• Visa/TSA/immigration requirements vary by destination.

Travelers in Peru’s capital can get crucial assistance with reservations, adjustments, and travel-related questions at the Avianca Lima office. It is a useful resource for Avianca clients traveling to or from Lima because of its central Miraflores location and connectivity to the main international airport.